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Laggy Client


TudorAK89

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Hey Unibet! For some reason when I play on the browser the animations are much smoother  abd the FPS is higher but when I use the client the performance is pretty laggy. I have a decent PC so the client should work fine. Any tips? Thanks! 

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I was playing a 3x multiplier on 25€ hexapro, I needed this multiplier for the 4000€  hexapro ladder flip  , I was HU , I think is fair to split the winnings with the other player and to count my 4th 3x multiplier from the 5 needed. 

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34 minutes ago, Altero said:

@Stubbe-Unibet could you give us an update? Thanks

Best regards

 

For now, things are reasonably stable and okay, but can’t give any guarantees as to what might happen later.
And all the paused tournaments were cancelled a while ago, according to policy.

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5 minutes ago, Jimmyboy said:

@Stubbe-UnibetJust to let you know I am currently experiencing the same issue again (I know it's late and you may not pick this up until tomorrow morning). I have contacted live chat to let them know and they are looking into it 

@Stubbe-UnibetJust to add that it seems to be more intermittent this time, it will occasionally reconnect for a short period of time (sometimes not long enough to play a hand) before disconnecting again. 

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46 minutes ago, __Potato__ said:

Few tourneys I played were not cancelled but most players were shown as “sleeping” and got blinded out. Will those tourneys be refunded too?

Which tournaments?

I guess it's ones that started after the issue, with some players having registered in advance and then not showing up to play, even if issue wasn't actual? If so, no automatic refunds.

Enough to deal with right now, so don't have an overview of everything/every tournament.

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4 hours ago, Stubbe-Unibet said:

Which tournaments?

I guess it's ones that started after the issue, with some players having registered in advance and then not showing up to play, even if issue wasn't actual? If so, no automatic refunds.

Enough to deal with right now, so don't have an overview of everything/every tournament.

41911283, 41909649 and 41910392; two out of these three, can't remember which one I busted out from before issues. All have started and been played normally before the issue and got to middle / bubble phase when the issues started.

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5 minutes ago, __Potato__ said:

41911283, 41909649 and 41910392; two out of these three, can't remember which one I busted out from before issues. All have started and been played normally before the issue and got to middle / bubble phase when the issues started.

Don't see a single timeout for you in any of the three tournaments.

There'll be a review later when things are calm.

Check the latest poker release notes. Have a look at our poker promotions

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