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Playthrough bonus not paying out


HAL9k

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@Stubbe-Unibet As the title suggests I have 100% on my playthrough bonus for some rakeback but I have not been paid out my money - it added the money to my account instantly when I have got bonuses before but this time I have waited a day and still had no luck. Thanks so muchScreenshot2024-09-11at21_41_28.thumb.png.1b984b0228f281420e19e0f1e2987526.png

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I've had this before when I was really close to 100% and the displayed value rounded up, which it should never do, it should truncate. Have you tried raking another € since? I think it shouldn't take more than a few minutes for the bonus to vanish (because it was completed) and the money to be paid out once you cross the actual rake threshold.

Edited by FeelsBadMan
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11 hours ago, HAL9k said:

@Stubbe-Unibet As the title suggests I have 100% on my playthrough bonus for some rakeback but I have not been paid out my money - it added the money to my account instantly when I have got bonuses before but this time I have waited a day and still had no luck. Thanks so muchScreenshot2024-09-11at21_41_28.thumb.png.1b984b0228f281420e19e0f1e2987526.png

As mentioned above, it's a rounding issue. You need to rake exactly 1 cent more 😅 in order to trigger the payout

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