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Withdrawals


RAS
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Good evening 

I'm a new customer. Recently opened my account. I have made 4 withdrawals, all of which are showing as pending. I have spoken to customer services who have confirmed that account is verified and no documents required. But account is going through an automatic security process. Can anybody elaborate on this and how long it will take for my winnings to be paid out. Thank you

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  • 2 weeks later...

Opened an account on 24th Jan, deposited an withdrew the same day. Then asked to verify after withdrawal. 17 days in, account still not verified, withdrawal on hold. Chased every day an get the same standard message from customer service team, just staying I’ll be emailed once verified. Unable to speak to anyone else as no other team is customer facing. Shocked at how the service is run. 

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