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T.Ann

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Hello @T.Ann,

It is just like Stubbe said above. And in my opinion, in more difficult cases and/or questionable ones I think it is good to tag some staff members here in the Community (I take it this is what @SCOBY had in mind). And of course, we here in the Community are around to help, so feel free to ask anything that’s bothering. 🙂

I’m sure you’ve already found our way to live chat, and I don’t want to be seem patronising, but here is an example how to navigate the help centre:

1) From Unibet homepage go to help centre (screenshots from Unibet.com)

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2) Click some topic open (this is just an example)

D0D33B2D-7181-4D9C-8C4F-1EFDA399D1B6.thumb.jpeg.dda576610b453ea8a82408870a840773.jpeg

3) Scroll down to see “Contact us” and click

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4) The live chat option button becomes visible (or optionally email)

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The direct link for English live chat link (for international customers) is https://unibet-int.custhelp.com/app/chat/chat_launch

 

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