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Hello @T.Ann,

It is just like Stubbe said above. And in my opinion, in more difficult cases and/or questionable ones I think it is good to tag some staff members here in the Community (I take it this is what @SCOBY had in mind). And of course, we here in the Community are around to help, so feel free to ask anything that’s bothering. 🙂

I’m sure you’ve already found our way to live chat, and I don’t want to be seem patronising, but here is an example how to navigate the help centre:

1) From Unibet homepage go to help centre (screenshots from Unibet.com)


2) Click some topic open (this is just an example)


3) Scroll down to see “Contact us” and click


4) The live chat option button becomes visible (or optionally email)


The direct link for English live chat link (for international customers) is https://unibet-int.custhelp.com/app/chat/chat_launch


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