Bet7929 Posted December 4, 2022 Share Posted December 4, 2022 Hello! I did one of the place up a bet up to £40 and if it looses we'll give you your money back as bonus money. So I've put down a £10 bet from my "bonus" wallet on a horse and it won, but the money's gone into the "bonus" wallet... Is this right? Shouldn't it have gone into my cash wallet? 1 1 Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted December 4, 2022 Share Posted December 4, 2022 See below the relevant part of the bonus terms. You can see wagering progress and full terms under your active bonuses section. 3) Wagering the bonus money: You cannot withdraw your bonus money until you’ve completed the bonus (or if you’ve cancelled it or if it has expired) Sports: Bet your bonus 3x - If you received £40 bonus money you need to bet £120 to complete the bonus conditions. - Only bets placed with odds of 2/5 (1.40) or greater will count once they’ve been settled. - Each leg of a multiple bet must be over 2/5 (1.40) for the bet to qualify. - Only bets settled within the bonus validity period of 7 days, to the hour and minute from when you signed up, will count. - Cashed out bets will not count towards wagering. Horse Racing, Greyhound Racing and Trotting: Bet your bonus 3x - If you received £40 bonus money you need to bet £120 to complete the bonus conditions. - Only bets placed with odds of 2/5 (1.40) or greater will count once they’ve been settled. - Each leg of a multiple bet must be over 2/5 (1.40) for the bet to qualify. - Only bets settled within the bonus validity period of 7 days, to the hour and minute from when you signed up, will count. - Cashed out bets will not count towards the wagering requirement. 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Vinny Posted December 10, 2022 Share Posted December 10, 2022 Can I use my bonus money on bets or does it need to be on the casino Link to comment Share on other sites More sharing options...
Pesek Posted December 10, 2022 Share Posted December 10, 2022 29 minutes ago, Vinny said: Can I use my bonus money on bets or does it need to be on the casino Check your bonus section, you should have wagering requirements for your bonus there. Link to comment Share on other sites More sharing options...
Jami-Unibet Posted December 12, 2022 Share Posted December 12, 2022 That does not sound quite right @BrendanMcHugh. Have you been in contact with our customer support? Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Jami-Unibet Posted December 12, 2022 Share Posted December 12, 2022 I STILL DON'T UNDERSTAND WHAT YOU'RE TRYING TO SAY. YOU MADE A DEPOSIT AND GOT FREE SPINS WITH THAT? THEN WON WITH THE SPINS AND THERE WAS A WAGERING REQUIREMENT IN THE WINNINGS? THIS IS A STANDARD PRACTICE AND IS ALSO MENTIONED IN THE BONUS TERMS AND CONDITIONS. EDIT: FOR MORE INFORMATION REGARDING BONUSES, PLEASE TAKE A LOOK AT OUR HELP CENTER HERE Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Jami-Unibet Posted December 12, 2022 Share Posted December 12, 2022 Also please note that depending on the bonustype the wagering requirements might differ. So if you try to wager some bonuses on casino they will have different wagering requirements than they would on sportsbook. This is all visible in your bonus page. Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Jami-Unibet Posted December 12, 2022 Share Posted December 12, 2022 Just now, BrendanMcHugh said: BONUS PAGE TOLD ME THAT 6.12 WAS THE AMMOUNT NEEDED TO RELEASE BONUS FUNDS BUT KEPT PLACING ALL MY WINNINGS INTO THE BONUS WALLET NOT THE MAIN WALLET IT DEPENDS ON THE BONUS, DID YOU TRY TO CONTACT OUR CUSTOMER SUPPORT IN REGARDS OF THIS? DEPENDING ON THE BONUS THE WAGERING REQUIREMENTS MIGHT DIFFER, IF YOU HAVE A SPORTSBOOK BONUS THAT REQUIRES A 10X (for example) TURNOVER THEN THAT BONUS CAN NOT BE WAGERED ON CASINO AND VICE VERSA. Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Jami-Unibet Posted December 12, 2022 Share Posted December 12, 2022 THIS STILL DOES NOT CLEAR IT UP UNFORTUNATELY, PLEASE BE IN CONTACT WITH OUR CUSTOMER SUPPORT VIA HERE AND THEY WILL BE ABLE TO HELP AND EXPLAIN IT FURTHER. IF YOU HAVE HAD AN EXCLUSIVE SPORTSBOOK BONUS, THEN THE AMOUNT WAGERED IN CASINO WILL NOT COUNT AND VICE VERSA. PLEASE CONTACT OUR CUSTOMER SUPPORT AND THEY WILL BE ABLE TO SEE THE BONUS IN QUESTION AND GIVE MORE INFORMATION. Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Jaffa Posted February 22 Share Posted February 22 shocking Link to comment Share on other sites More sharing options...
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