sarahjc21 Posted November 28, 2022 Share Posted November 28, 2022 So after back and forth with my I'd explaining not everyone has photo I'd I found a post on here and spoke to chat sending my birth and marriage certificate along with another letter and they are still requesting photo ones which I do not have. Has anyone actually gotten their winnings by providing the above. I don't even care about my account anymore I just want my winnings so I can close it down or is there anywhere I can complain to sort this issue off site. Looking at past posts I'm not thr only one with this issue but this has been resolved for previous members Thanks 1 Link to comment Share on other sites More sharing options...
Caza100 Posted December 7, 2022 Share Posted December 7, 2022 On 11/28/2022 at 4:26 PM, sarahjc21 said: So after back and forth with my I'd explaining not everyone has photo I'd I found a post on here and spoke to chat sending my birth and marriage certificate along with another letter and they are still requesting photo ones which I do not have. Has anyone actually gotten their winnings by providing the above. I don't even care about my account anymore I just want my winnings so I can close it down or is there anywhere I can complain to sort this issue off site. Looking at past posts I'm not thr only one with this issue but this has been resolved for previous members Thanks Hey I'm having the same problems could you help me out please. 1 Link to comment Share on other sites More sharing options...
Maljay Posted December 10, 2022 Share Posted December 10, 2022 This site is a massive joke!!! They take your money then when you win they want verification so you send it and nothing!!! Gonna cut my losses and let people know do not use this site Link to comment Share on other sites More sharing options...
Jami-Unibet Posted December 10, 2022 Share Posted December 10, 2022 @Maljay It's been less than 24 hours since the document request was triggered on your account. Lets wait until the docs are processed shall we. 🙂 Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Jami-Unibet Posted December 10, 2022 Share Posted December 10, 2022 @Caza100You have to contact our CS Here please, they will be able to assist further. 🙂 Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Maljay Posted December 10, 2022 Share Posted December 10, 2022 1 hour ago, Jami-Unibet said: @Maljay It's been less than 24 hours since the document request was triggered on your account. Lets wait until the docs are processed shall we. 🙂 But I’ve never been on a site that does this ever!! Jackpot joy or Costa bingo arnt like this. They should advertise that you can deposit but you can’t get your money back until they verify. So yes I’m not a happy bunny and will never recommend this site Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted December 10, 2022 Share Posted December 10, 2022 6 hours ago, Maljay said: But I’ve never been on a site that does this ever!! Jackpot joy or Costa bingo arnt like this. They should advertise that you can deposit but you can’t get your money back until they verify. So yes I’m not a happy bunny and will never recommend this site Just because you personally haven't experienced it, it doesn't mean the processes aren't similar. The brands you mention, they operate - depending on market - under the same licenses and are legally required to request documents in some cases (it's in their terms and conditions as well) Would be silly to advertise you can't withdraw without sending in documents, when it's a small share of customers that will need to do so 🙂 That documents might be requested, that is shown in the terms and in some cases you'll have messages on the site as well, if the automatic kyc upon account creation fails. 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Maljay Posted December 10, 2022 Share Posted December 10, 2022 It’s fine I’m over it just going to delete the site it’s 15 quid that I’ve written off and learnt my lesson 2 Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now