PayPal withdrawals not available anymore and bank withdrawals don't work

[benjamin_172]

Hi, I am trying to withdraw but I can't get it to work.

I used to deposit and withdraw with PayPal. Now I need to do it with bank transfer (it looks like PayPal option is gone in the UK now) but it doesn't work. When I try to withdraw by bank transfer, I get this error.

If I withdraw using the Trustly "Online banking" option, then when I submit the request it just loads the next page forever and doesn't move on.

[Purps]

@benjamin_172

Have you talked to live support already about this?

If not, that is your best option.

Here is a link to the UK live chat: UK chat

 

Good luck 🙂👍

 

[sibrock]

Have the same problem live chat have advised via email the following

"Due to the closed-loop policy, as you have deposited with Paypal you will need to withdraw using the same method in order to close the loop."

 

However they no longer allow Paypal to deposit or withdraw

[GR1ZZL3R]

1 hour ago, sibrock said:

Have the same problem live chat have advised via email the following

"Due to the closed-loop policy, as you have deposited with Paypal you will need to withdraw using the same method in order to close the loop."

 

However they no longer allow Paypal to deposit or withdraw

@sibrock

I'd try again with live chat explaining about PayPal, unfortunately some of the live chat personnel are not always up to date with the latest situations, so a prod might get you further. 🤞

[sibrock]

Hi @GR1ZZL3R

Have just tried this a livechat disconnected chat and am currently unable to reconnect, shocking service from unibet

[GR1ZZL3R]

I think you're probably just being unlucky, I'd keep trying a little longer, a little patience can be needed. 

[bluelionman]

I am in the UK and it is redicilous that they have removed Netwallets like Pay Pay and Neteller etc., but not updated there terms and conditions or deposit info as it clearly still says Pay Pal is an option yet it never shows when you look for it. I came to deposit today and I only use Pay Pal as don't like exposing my bank deets. So Unibet have lost my business over this decision. I ended up taking slightly less good odds at other sports books today for all my football and horse racing bets today. Lose/lose for both of us. 

But if anyone from Unibet is in here how about updating your terms and conditions and deleting/updating your deposit methods information to match what you currently allow. Personally I think Unibet should be censured for not doing that - it's basic stuff making your T&C's / information match what is currently correct. 

[GLENGYLE]

58 minutes ago, bluelionman said:

I am in the UK and it is redicilous that they have removed Netwallets like Pay Pay and Neteller etc., but not updated there terms and conditions or deposit info as it clearly still says Pay Pal is an option yet it never shows when you look for it. I came to deposit today and I only use Pay Pal as don't like exposing my bank deets. So Unibet have lost my business over this decision. I ended up taking slightly less good odds at other sports books today for all my football and horse racing bets today. Lose/lose for both of us. 

But if anyone from Unibet is in here how about updating your terms and conditions and deleting/updating your deposit methods information to match what you currently allow. Personally I think Unibet should be censured for not doing that - it's basic stuff making your T&C's / information match what is currently correct. 

I use revolut card to keep my bank clear from gambling transactions, I know some sites arent using it now but I used mine this week on here