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Complaint procedure absurd


umarba

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I am trying to make a complaint to get a final response but it all seems to be ignored. I simply wanted my deposit returned to its original payment method but this is being refused and my money held. I ask to make a complaint and I am told it can't be done on live chat so I'm given an email which when I've sent the complaint no one gets back. In addition to that I've submitted every required documents. This is absurd.

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I have limited access to the info about your case, but the last update I see is about a document still missing. You can submit a complaint, but it won't matter. We can't return anything to you, without receiving the necessary documentation. Please contact live chat support for further details

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