Verification

[Dezd]

I have some winnings on pause for no reason, I was using unibet for 3 years now and as soon as I win a relatively big amount for me they ask for all my documents. I understand my case is a tricky one but reading all these verification problems it really makes me super worried, I don’t want this case going for a month or more. It’s really surprising as until you lose they don’t have a single problem with you, it’s only when you start winning they start with suspending accounts 

[Dezd]

1 hour ago, Dezd said:

I have some winnings on pause for no reason, I was using unibet for 3 years now and as soon as I win a relatively big amount for me they ask for all my documents. I understand my case is a tricky one but reading all these verification problems it really makes me super worried, I don’t want this case going for a month or more. It’s really surprising as until you lose they don’t have a single problem with you, it’s only when you start winning they start with suspending accounts 

@Jami-Unibet

[Jami-Unibet]

Hey @Dezd, unfortunately I'm not at work anymore so I can't access the system, I'll take a look at the case tomorrow. 🙂

[Dezd]

@Jami-Unibet Thank you for the quick response especially now that you’re off work, I have been reading through so many topics in this forum.

[Jami-Unibet]

@Dezd I understand how it would seem (and feel) alarming, but keep in mind that it's only the negative/prolonged experiences that do get mentioned here. If everyone who had a positive experience would post it on Community, there would be no other threads at all. 🙂 I'll of course do what I can to help out and get it sorted as soon as possible. 

[Jami-Unibet]

Hey @Dezd, I'll ask the team for an update on your case but as you mentioned it is a tricky one and will most likely take more time than a normal account verification. 🙂

[Dezd]

1 hour ago, Jami-Unibet said:

Hey @Dezd, I'll ask the team for an update on your case but as you mentioned it is a tricky one and will most likely take more time than a normal account verification. 🙂

Can I please ask you for some kind of update, what normally happens in this cases, how much time would it take? Any answer is sufficient 

[Dezd]

54 minutes ago, Dezd said:

Can I please ask you for some kind of update, what normally happens in this cases, how much time would it take? Any answer is sufficient 

@Jami-Unibet

[Jodstar98765]

I deposited £15 and had to verify my bank card I still haven’t had no response and want my £15 back?

[Dezd]

18 hours ago, Jodstar98765 said:

I deposited £15 and had to verify my bank card I still haven’t had no response and want my £15 back?

I think you need to type it like this so he sees bro @Jami-Unibet

[Dezd]

After many months still I haven’t solved anything, 5500 € on hold, account blocked, no communication even in the form of “you will not get your money back”, just asking for documents which make no sense. I have sent the verification team a full bank document which clearly states all my info and all my cards info, and after all these months they ask me for a pdf of just one transaction I made to Unibet ( surely nothing to explain why they would need this) I’m sure tomorrow they will ask me for my grandma high school diploma. To anyone who can be lucky enough to read this thread, I really don’t recommend using this site even though their game odds are relatively good, boost is nice but what is the point if when you win big they will not let you claim it. THIS IS WHY WE PLAY! If not letting you claim it is not enough, they will also block your account so you can’t even play and bore you to death with the most random documents verification. @Jami-Unibet is there the slightest chance this will be sorted in the near future ( near future refers to weeks, not 13 months like the other guy on the thread) or am I living in a dreamworld? The verification team has all the facts, still they refuse to give any insight as to at least which direction is this situation going.

[efskobig]

On 1/17/2023 at 6:49 AM, Dezd said:

After many months still I haven’t solved anything, 5500 € on hold, account blocked, no communication even in the form of “you will not get your money back”, just asking for documents which make no sense. I have sent the verification team a full bank document which clearly states all my info and all my cards info, and after all these months they ask me for a pdf of just one transaction I made to Unibet ( surely nothing to explain why they would need this) I’m sure tomorrow they will ask me for my grandma high school diploma. To anyone who can be lucky enough to read this thread, I really don’t recommend using this site even though their game odds are relatively good, boost is nice but what is the point if when you win big they will not let you claim it. THIS IS WHY WE PLAY! If not letting you claim it is not enough, they will also block your account so you can’t even play and bore you to death with the most random documents verification. @Jami-Unibet is there the slightest chance this will be sorted in the near future ( near future refers to weeks, not 13 months like the other guy on the thread) or am I living in a dreamworld? The verification team has all the facts, still they refuse to give any insight as to at least which direction is this situation going.

did you solve it?please