AnimeRat Posted October 18, 2022 Share Posted October 18, 2022 I wanted to buy normal holdem ticket but I bought Banzai holdem one. Can my bonus points be refunded? Link to comment Share on other sites More sharing options...
GotKot99 Posted October 23, 2022 Share Posted October 23, 2022 Hello @AnimeRat, Have you gotten any answer for your problem from customer support? Or have you possibly already played your ticket? If not, maybe @Stubbe-Unibet or @Andy-Unibet can give you a quick answer. I think they are very busy at the moment with the new poker release and updates. Link to comment Share on other sites More sharing options...
AnimeRat Posted December 19, 2022 Author Share Posted December 19, 2022 Any response? Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted December 19, 2022 Share Posted December 19, 2022 Sorry, don't check the help and support section very often and when there's a reply it's generally not getting our attention. We usually refund these, but as you did this twice in a row (can see Andy refunded it previous time), I won't do it this time. Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
AnimeRat Posted December 22, 2022 Author Share Posted December 22, 2022 Can I then get the tickets back that expire due to this process taking this long Link to comment Share on other sites More sharing options...
LaPourq Posted February 23, 2023 Share Posted February 23, 2023 Hello, I found this topic, I made a mistake I bought two 25e hexa pro and one 50e hexapro ticket and I wanted MTT ticket, is it possible to refund ? Thank you ! Link to comment Share on other sites More sharing options...
Andy-Relax Posted February 23, 2023 Share Posted February 23, 2023 Sorted it for you @LaPourq Poker Janitor Link to comment Share on other sites More sharing options...
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