Verification of the account and holding payment

[Barielo94]

Wygrałem ponad 10 000 funtów, ale zamiast cieszyć się z wygranej, która rozwiąże wiele moich problemów finansowych, zaczynam się stresować.To naprawdę nie jest sprawiedliwe, kiedy gracz może wpłacić pieniądze w jednej chwili, ale jeśli wygra, musi czekać, aż ludzie odpowiedzialni za weryfikację kont wykonają swoją pracę.Pamiętam, kiedy założyłem konto i wtedy trwało to dosłownie około 5 minut.Czy ludzie odpowiedzialni za weryfikację kont zawsze mają wakacje, kiedy gracz wygrywa pieniądze? Czy ktoś może mi wyjaśnić dlaczego jest z tym taki problem ?

[Barielo94]

2 minutes ago, Barielo94 said:

I have won over £10,000 but instead of being happy with my winnings which will solve a lot of my financial problems, I am starting to get stressed.It really isn't fair when a player can deposit money in an instant but if win they must wait for the people responsible for verifying accounts to do their job.I remember when I created an account and then it literally took about 5 minutes.Do the people in charge of verifying accounts always have a holiday when a player wins money? Can someone explain to me why there is such a problem with this ?

[Clucey]

I’m having the same problem. Was your issue resolved??

[Gin P]

I am having exactly the same problem. I am starting to feel this site is a scam and not very credible. Not as much as you but I legitimately won in total £221 and tried to withdraw in 2 separate withdrawals. It’s just been ‘on hold’ for nearly a month. My verification documents have also been ‘under review’ for weeks and no one has contacted me to say there’s a problem. It could be because my passport is in my maiden name, but I can supply my marriage certificate which shows my maiden name and married name. Other companies have accepted this. I can’t find the email address, the link doesn’t work.. everytime I try and get on the live chat, it keeps me on hold for ages and then eventually disconnects me. I did manage to speak to someone who reset my verification requests, I submitted again and the same thing has happened. As you say, it’s not fair, they are quite willing to take the money! I won’t use this site until I get my withdrawal.