Dr-Hookman1 Posted September 12, 2022 Share Posted September 12, 2022 Hello I finished ITM in the Belgian Open in Blankenberge. In the cashier they tell me if I wanted to be paid on my Unibet account. I said yes. I thought it will be faster but more then one week after I have the money. The chat online cant answer ( the guy tell me that they gonna send an e-mail I still waiting...) and here @Andy-Unibethad to check with the team. I dont know what to check because I send the ticket with my winning and he has my name. So if you want to see the color of your money dont be paid on your Unibet account. Always in cash or on your bank account. I hope that my mistakes serves to somone else. What if I cant talk in english I will completly lost. That is not acceptable. 1 1 Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted September 12, 2022 Share Posted September 12, 2022 As Andy has mentioned by private message, he's waiting for the guys to get back with a confirmation. We can't just credit thousands of Euro on an account when sent a picture of a paper slip 🙂 I am sorry for the delay and Andy will of course look into the process. I agree it should be handled faster, and I'm honestly not even sure how the process looks here, as Andy and I have never been involved in such payments from live events. 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Livertool Posted September 12, 2022 Share Posted September 12, 2022 1 hour ago, Dr-Hookman1 said: Always in cash or on your bank account This is good advice even if they would have transferred money fast to account. None can say that you don't have to go through verification process once you try to withdraw those money so i see no point getting them to account unless one is planning to play with them. 1 Link to comment Share on other sites More sharing options...
Andy-Relax Posted September 13, 2022 Share Posted September 13, 2022 @Dr-Hookman1, the money is in your account now. Apologies for the delay, seems that the option to credit winning to accounts wasn't really supposed to be an option in the first place (one player that requested it doesn't even have a Unibet account) so it caused some confusion. 1 Poker Janitor Link to comment Share on other sites More sharing options...
Dr-Hookman1 Posted September 13, 2022 Author Share Posted September 13, 2022 19 hours ago, Stubbe-Unibet said: thank you for the help! 1 Link to comment Share on other sites More sharing options...
FreedoM Posted September 14, 2022 Share Posted September 14, 2022 (edited) 20 hours ago, Andy-Unibet said: (one player that requested it doesn't even have a Unibet account) Edited September 14, 2022 by FreedoM +Gif 4 Link to comment Share on other sites More sharing options...
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