Verification Problems after moving to Malta

[LoveTheDough]

Hello!

I have moved to Malta from Germany to play Poker without any restrictions on Sites like Unibet. Thankfully I got a job that allows me to live where ever I want too.

Nevertheless I can't get my account verified (adress) and the chat always tells me no real reason. First I send in the Utility bill from my Building showing water and Electricity as well as the Internet. And there is an adress on there right where its supposed to be. That was denied. Then I was told to get a bank statement. Finally I opened an account with a Maltese Bank, send in those documents (cleary showing the adress registered with Unibet) still denied. Since I am all out of options now and would like to play again (or if you don't want me to play on your site at least get the remaining funds back). I would appreciate any help in this matter. Its been like 3 months now or sth.

Thanks!

[GotKot99]

Hi @LoveTheDough!

Let’s tag some staff along to help. @Jami-Unibet and @Stubbe-Unibet at least have been here today. Let’s also tag @Andy-Unibet since he seems to be currently online.

Maybe you guys can help?

[Jami-Unibet]

Hey! I actually took a peek at this thread earlier today but didn't have time to sort it out yet. I'll give you an update when I get one! 🙂 

Edit: Thanks for this @GotKot99 but lets leave the poker guys untagged, they have enough on their own plates. 😛

[GotKot99]

4 minutes ago, Jami-Unibet said:

Hey! I actually took a peek at this thread earlier today but didn't have time to sort it out yet. I'll give you an update when I get one! 🙂 

Edit: Thanks for this @GotKot99 but lets leave the poker guys untagged, they have enough on their own plates. 😛

Thanks Jami! I’ll leave next time poker guys out 👍

[LoveTheDough]

Thanks for your help GotKot! And thanks for the quick response Jami. Looking forward to your advice on the matter!