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Gold Bar Roulette free chip not appearing in game


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I have an active bonus of a £1 free chip for user in Gold Bar Roulette but it doesn't show up in the lobby or in the game.  Is there a bug with this.  I had and used another one today for Crazy Time (which worked fine) since this has been active but this one is still sitting on my account.

Any idea how I can use it?

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Hello @SkySi and welcome to the Community!

I had the exact same thing with Crazy Time. I would suggest you contact customer support via live chat explaining your situation and they will sort it out.

If it is legit bonus it should work; it is just a glitch from Unibet’s part. Just tell customer support it doesn’t and they fix it.

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They told me I’d already used it (which I haven’t) but couldn’t explain why it still showed as active in my account. Presumably a glitch but they didn’t seem to want to accept that!

I just deleted it, not worth arguing for a £1 bonus.

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