GotKot99 Posted July 31, 2022 Share Posted July 31, 2022 Hello, Anyone else experiencing this? Yesterday I received a bonus that didn’t work (activation OK but bonus nowhere in the lobby or game). Contacted live support and had an email later on saying new bonus available. Went to check the new bonus and activated it but still not working. New session with live support last night. Still not working. I guess they’re in a hurry fixing these. I understand. Just wondering if someone having same issue. P.S. Have a great Women’s EURO Final night everyone! 1 Link to comment Share on other sites More sharing options...
Purps Posted July 31, 2022 Share Posted July 31, 2022 The one that was given for me on Saturday had something wrong with and I couldn't use it on anything. The one that I received today worked fine on Crazy Time, apart from not winning 😟 1 Link to comment Share on other sites More sharing options...
GR1ZZL3R Posted July 31, 2022 Share Posted July 31, 2022 I recieved one on friday, hadn't used it, checked back just now and double bonus. 🥳 Both worked but similarly no wins. 😢 "It turns out that 75% of all poker players think they play better than the other 75%." Link to comment Share on other sites More sharing options...
GotKot99 Posted July 31, 2022 Author Share Posted July 31, 2022 Okay. Thanks @Purps for the reply (and @GR1ZZL3R for the reactions)! Maybe I also get a functioning bonus… Yeah, the winning seems always be the problem 😎 Link to comment Share on other sites More sharing options...
GotKot99 Posted July 31, 2022 Author Share Posted July 31, 2022 2 minutes ago, GR1ZZL3R said: I recieved one on friday, hadn't used it, checked back just now and double bonus. 🥳 Both worked but similarly no wins. 😢 I actually had a double bonus too but cancelled the first one since it was not working… Darn with those no-wins 🙃 Link to comment Share on other sites More sharing options...
GotKot99 Posted August 1, 2022 Author Share Posted August 1, 2022 Just one update again: Still not working for me. Contacted live support once again and they forwarded the problem onwards (once again). I was also surprised that no Finnish customer service was available although it is promised everyday 9-01 (not that it is a problem for me). I guess it’s just a busy holiday season and hopefully Finnish customer service agents are all safe and well too! @GR1ZZL3R Since your bonuses worked, did you get (after activating the bonus and choosing to play) straight the live casino lobby view where the Free chip and only the Crazy Time game showing? With me it goes to the general live casino lobby and I think this is because the bonus is not recognized (or vice versa). Thanks! Link to comment Share on other sites More sharing options...
GR1ZZL3R Posted August 1, 2022 Share Posted August 1, 2022 8 minutes ago, GotKot99 said: @GR1ZZL3R Since your bonuses worked, did you get (after activating the bonus and choosing to play) straight the live casino lobby view where the Free chip and only the Crazy Time game showing? @GotKot99 It has worked the last few times now perfectly, as highlighted. 🙂 "It turns out that 75% of all poker players think they play better than the other 75%." Link to comment Share on other sites More sharing options...
GotKot99 Posted August 1, 2022 Author Share Posted August 1, 2022 1 hour ago, GR1ZZL3R said: @GotKot99 It has worked the last few times now perfectly, as highlighted. 🙂 Yup, I figured as much. Thanks for the confirmation @GR1ZZL3R! Link to comment Share on other sites More sharing options...
Solution GotKot99 Posted August 2, 2022 Author Solution Share Posted August 2, 2022 UB customer support finally came through with their magic 🙏. Got the bonus working and even won a whopping 0,80 € 💪 Thanks y’all involved! 2 Link to comment Share on other sites More sharing options...
GR1ZZL3R Posted August 2, 2022 Share Posted August 2, 2022 Got another one today, 🤔 Won £1.10. 🥳🥳🥳 "It turns out that 75% of all poker players think they play better than the other 75%." Link to comment Share on other sites More sharing options...
GotKot99 Posted August 2, 2022 Author Share Posted August 2, 2022 1 hour ago, GR1ZZL3R said: Got another one today, 🤔 Won £1.10. 🥳🥳🥳 Congrats @GR1ZZL3R 🥳🤑! Well it seems you have hit some bonus jackpot - they just keep coming 💪 Link to comment Share on other sites More sharing options...
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