Volatile vikings 2 dream drop - did it drop?

[GotKot99]

Thank you very much @Stubbe-Unibet for looking into this!

7 hours ago, Stubbe-Unibet said:

Had a look at the CS case now, for the first time.

I'm not sure there is much more to investigate, at least in terms of the potential of you winning anything/having triggered the jackpot. As mentioned in your quote and earlier on by Jami, there was an error with the spins in question. The money was deducted for the spins, but Relax (game provider) transaction timed out, which meant that the spin basically never happened. The money was returned, as it happens when transactions fail.

The transactions that failed occurred at 24/07/2022 00:10:56 and 24/07/2022 00:09:58

I'm not sure how this ties in with the DD feature question above though, but it does answer the question regarding the issues you experienced during the session.

I get that you want to know when the jackpot hit - would also help with the investigation as we could then tell you exactly what happened in your spin at the same time - but this is not something I've access to see. I'll leave a comment on the case now.

Regarding what you say above: I confirm that the transactions that failed are those you mentioned (the times match to the spin ID’s). I also have no reason to believe that the game provider wouldn’t have returned the stakes of the failed transactions. So, all this is fine by me.

But there is still this DD issue remaining. I played ~175 spins 24/07/2022 01:03 - 24/07/2022 1:20 (spin amount is my give or take estimation calculated quickly from my iPad screen and the time difference is time zone related I assume - these are what are stated in my account history). 
 

Since my spin during the DD hit was not a “failed transaction” (which were accompanied by error screens) but resulted in a normal spin instead of a Jackpot spin (indicated by the DD column turning into a golden one) I am still very curious about this, as you Stubbe rightly note. Thanks for leaving a comment on the case!

6 hours ago, Stubbe-Unibet said:

"Had a look and between 00:01 - 12:00 CET there was no Mega DD jackpot win on the 24th of July"

Not sure there's much more to do here. I haven't played the game enough myself to really comment on game mechanics and what's normal.

If you don’t mind me asking Stubbe, where did you got the above information concerning the Mega DD jackpot? This is totally new information to me. Furthermore, while everyone getting a chance at the Jackpot spin are hoping for a Mega win, there are four smaller ones also. Are there any information on these? (As a side note: I wouldn’t even dream (no pun intended) winning a Mega, but maybe some smaller win. For example, I have in Temple Tumble 2 DD won several Rapids and I think one Minor win. Also had some unlucky Jackpot spins not resulting in the Dream Drop Bonus as @whereisrivaldo kindly illustrated above.

Regardless of the game-specific mechanics, I still assume that the DD column turning golden indicates a Jackpot spin when bet is on. This is at least my empirical and thus far uniform evidence from playing Temple Tumble 2 DD. But I didn’t get one now. As I noted somewhere in my earlier posts, there is a possibility that my bet occurred some milliseconds after the DD column turning golden, but that is not how I recall the situation. And of course, the proper investigation would require the exact times of all the Jackpot spins/DD’s corresponding to my gaming session (and cross referencing these to my spins).

Lastly, I thank you all for the help and patience once again! If this turns out to be a complete waste of time, just kick me out of UB and freeze my account indefinitely for wasting the resources.

Edited August 23, 2022 by GotKot99
Wrong name tagged. Lol

[Stubbe-Unibet]

You are not wasting our time at all. We are here to help, and this should all have been handled better and faster if you ask me - I'm saying this without having seen the communication through CS.

4 minutes ago, GotKot99 said:

If you don’t mind me asking Stubbe, where did you got the above information concerning the Mega DD jackpot?

The casino team told me earlier today. Afraid I don't have details on the other jackpots.

---

I'm not sure I personally can do a lot more from here. I simply don't have time to check each spin manually and also not even sure I got access to it.

It's still not 100% clear to me what you actually saw on the screen. I haven't played the volatile vikings DD version, but I would assume there is a jackpot tease feature built into the game, similar to temple tumble version. You're saying the left side turned golden, as the only indication of a jackpot spin, but I'm not sure it's the only time that happens. Maybe someone else on here knows or we can check with the casino team again

[GotKot99]

20 minutes ago, Stubbe-Unibet said:

You are not wasting our time at all. We are here to help, and this should all have been handled better and faster if you ask me - I'm saying this without having seen the communication through CS.

The casino team told me earlier today. Afraid I don't have details on the other jackpots.

---

I'm not sure I personally can do a lot more from here. I simply don't have time to check each spin manually and also not even sure I got access to it.

It's still not 100% clear to me what you actually saw on the screen. I haven't played the volatile vikings DD version, but I would assume there is a jackpot tease feature built into the game, similar to temple tumble version. You're saying the left side turned golden, as the only indication of a jackpot spin, but I'm not sure it's the only time that happens. Maybe someone else on here knows or we can check with the casino team again

Thanks @Stubbe-Unibet for the kind and informative answer!

I don’t know if this is the best illustration (maybe a clipped/edited video), but there is a DD from about 00:56 onwards (left side goes golden and DD follows)

As I recall from Temple Tumble 2 DD, it simply goes straight into Jackspot spin when the bet is on and the left side goes golden (don’t know if there happens something else in the background). You are right the left side or column turns golden every time the Jackpot spin or DD hits, and that doesn’t necessarily mean you get one. But if you are having a bet on and after that the left side turns golden it should, in my opinion, lead to Jackpot spin. I don’t recall any particular teases in Temple Tumble (but it’s been a while): I think the Jackpot spin itself is a tease - whether or not you get into the actual DD. 
 

“Live edit”: While writing this, I actually fiddled with the game with fun money and it gave the DD just as I have written before: when the bet is on and the left side turns golden the DD follows (just as in the attached video). So no distinct “jackpot tease feature” if I understood what you meant Stubbe. And there seems to be no Jackpot spin as in Temple Tumble 2 DD. This game goes straight to Dream Drop.

Here’s a screen cap (see the attachment; damn these iPads take serious pdf’s almost 8 megabytes) of my just played fun game DD win:

 

 

Volatile Vikings 2 Dream Drop.pdf

[Stubbe-Unibet]

1 hour ago, GotKot99 said:

Thanks @Stubbe-Unibet for the kind and informative answer!

I don’t know if this is the best illustration (maybe a clipped/edited video), but there is a DD from about 00:56 onwards (left side goes golden and DD follows)

As I recall from Temple Tumble 2 DD, it simply goes straight into Jackspot spin when the bet is on and the left side goes golden (don’t know if there happens something else in the background). You are right the left side or column turns golden every time the Jackpot spin or DD hits, and that doesn’t necessarily mean you get one. But if you are having a bet on and after that the left side turns golden it should, in my opinion, lead to Jackpot spin. I don’t recall any particular teases in Temple Tumble (but it’s been a while): I think the Jackpot spin itself is a tease - whether or not you get into the actual DD. 
 

“Live edit”: While writing this, I actually fiddled with the game with fun money and it gave the DD just as I have written before: when the bet is on and the left side turns golden the DD follows (just as in the attached video). So no distinct “jackpot tease feature” if I understood what you meant Stubbe. And there seems to be no Jackpot spin as in Temple Tumble 2 DD. This game goes straight to Dream Drop.

Here’s a screen cap (see the attachment; damn these iPads take serious pdf’s almost 8 megabytes) of my just played fun game DD win:

 

 

Volatile Vikings 2 Dream Drop.pdf 7.68 MB · 1 download

With tease in temble tumple I meant the pre-jackpot "game" with the golden symbols where one in each column is needed to trigger the actual jackpot feature. Thought there might a simple tease feature on volatile vikings, where the side turns golden and the D symbol shows but then you don't get the second screen. But this is just me speculating and I should just ask the casino team. Tomorrow is quite busy for me, so maybe @Jami-Unibet can have a quick chat with them.

I'm still not sure there's much we can do with the info here. It's possible there was a display glitch in the game, I don't know, but I'm not sure how the developers would really investigate this, based on the info here.

[Jami-Unibet]

I can have a chat with them tomorrow. 🙂

[GotKot99]

Okay. Thanks @Stubbe-Unibet for your answer. Yes hard to say exactly what’s what. But if the fun money game operates the same way real money game goes, it seems to go like in the video. Much obliged Stubbe!

Thanks @Jami-Unibet. It would be great if you have some time to talk with the casino team tomorrow!

[GotKot99]

One more message until I shut up 🤫 (the last one was in haste because of couple of poker freerolls)!

1 hour ago, Stubbe-Unibet said:

With tease in temble tumple I meant the pre-jackpot "game" with the golden symbols where one in each column is needed to trigger the actual jackpot feature. Thought there might a simple tease feature on volatile vikings, where the side turns golden and the D symbol shows but then you don't get the second screen. But this is just me speculating and I should just ask the casino team. Tomorrow is quite busy for me, so maybe @Jami-Unibet can have a quick chat with them.

I'm still not sure there's much we can do with the info here. It's possible there was a display glitch in the game, I don't know, but I'm not sure how the developers would really investigate this, based on the info here.

Since my poker freerolls went south, I went back to play the Volatile Vikings with fun money. Three times within a quite short period of time the left side turned golden. Two out of these three times I got the Dream Drop Bonus, and both of these times the bet/press of play button preceded the the column turning golden. The one time it didn’t give me DD Bonus was a close one, but I would say that my bet/press of play button was slightly after the left side of the screen or DD column (or whatever it is properly called) turned golden. So, if this is true, it simply further confirms my hypothesis: when bet is placed/play button is pressed and after that the golden DD column appears, the Dream Drop Bonus follows.

It is totally possible that I am wrong and my hypothesis is pure garbage, but this is to some degree verifiable with some playing with fun money. This is not to say there might be some other factors “hidden” in the game what really triggers the DD Bonus. I can’t say nothing regarding that.

What seems to be obvious, is that Volatile Vikings does not have the same “tease” or “pre-jackpot game” that Temple Tumble 2 has.

I don’t know if these stories of mine are more useful or detrimental, but at least the game mechanics/logic can be verified with little fun money gaming. Maybe you can at least bring that up tomorrow @Jami-Unibet if you have the time to talk with the casino team.

I leave this now to the professionals. Thank you guys! 🙏

P.S. Some moron-of-the-UB-Community-title is probably not a bad idea for me. I can vote for that myself.

[Jami-Unibet]

Thanks for the post man, I'll be using this thread as a reference when I talk to them. 🙂

[Stubbe-Unibet]

I tried the game in free mode now and it looks like it's working exactly as I speculated earlier: there is a DD tease with the side turning golden and the DD symbol appearing, but the JP feature ultimately not triggering. You experienced this yourself as well, as you explain above. It happens just before the regular spin is "revealed", like it would when the JP is triggered

@Jami-Unibet no need to involve the casino team 🙂 

[GotKot99]

5 hours ago, Stubbe-Unibet said:

I tried the game in free mode now and it looks like it's working exactly as I speculated earlier: there is a DD tease with the side turning golden and the DD symbol appearing, but the JP feature ultimately not triggering. You experienced this yourself as well, as you explain above. It happens just before the regular spin is "revealed", like it would when the JP is triggered

@Jami-Unibet no need to involve the casino team 🙂 

Thanks @Stubbe-Unibet a lot for trying the game yourself! I can confirm as you said - just played about 20 minutes in free money mode - that there is a “DD tease” in this sense with the side turning golden and the DD symbol appearing. Then, I guess, the game (algorithm) just randomly chooses whether to give DD or not.

There is only one BUT still remaining. In my original game spin (the problem at hand everyone has been trying to solve) it didn’t give the DD tease symbol; only the side turned golden. My best recall of the situation at this point is, that I had placed a bet/pressed the play button, and after that the side turned golden but no DD symbol appeared. Is this normal behaviour? (I know the side turns golden sometimes even without giving the DD symbol (at least before it did), but in those cases my bet has been always placed only after the side turning golden.

Sorry guys, really! This is going somewhat nuts!

12 hours ago, Jami-Unibet said:

Thanks for the post man, I'll be using this thread as a reference when I talk to them. 🙂

@Jami-Unibet, I don’t know if you spoke with the casino team or halted that action due to Stubbe’s message. Either way this situation is OK. If you guys think this thing is now settled once and for all, I’m all good!

Thanks yet again for all the help!

P.S. Now it is the time for my “Dummy of UB Community award” and account freezing

[GotKot99]

New week and new something, I don’t know 🙂

So, shall we put this one at rest - case closed and solved? I got the impression there is nothing more to be done.

I’ll tag @Jami-Unibet & @Stubbe-Unibet since you’ve been kindly along the road with me on this 🙏. What say ye?

[Stubbe-Unibet]

I would consider it close. What you describe happened to me during free play as well and it seems like it's just part of the tease feature 🙂

[GotKot99]

Sorry for my delayed response - I didn’t notice your answer Stubbe until now!

Well, I trust you guys so maybe we close the case then. (No more wasted resources…)

(This very certainly has nothing to do with my case anyway, but I did seem to notice that the Dream Drop games (Volatile Vikings, Temple Tumble 2, TNT Tumble) - I tried playing free and with few euros of real money very recently - do not seem to have those sides turning golden “falsely” anymore. I don’t know if the drops are fewer, or has the game provider changed the game mechanics/algorithm concerning this, or have I just lost my final working brain cell. But that was my honest observation; and now every time I saw the side turning golden it now resulted with a bonus feature.)

Be the above (in parenthesis) as it may, I thank you once more @Stubbe-Unibet and @Jami-Unibet for all your help! 
 

Btw: What is the policy here? CS has promised a contact email when some information/closure comes regarding this. There might be no particular need for me having an email (I haven’t got any along the way, guessing it’s normal?) since we have got this solved here(?). Just asking out of curiosity 🙂
 

 

[GotKot99]

Okay. I have offered my case and trust that it has been properly investigated (by all parties). Thank you Jami and Stubbe, and the whole UB Casino Team, CS, and everyone else involved! 🙏

I’ll mark this case solved. Moving on 🙂

Edited September 4, 2022 by GotKot99