Jump to content

Volatile vikings 2 dream drop - did it drop?


Recommended Posts

Hi guys!

I played Volatile Vikings 2 DD about thirty minutes ago. One time the DD column in the left went golden which at least in Temple Tumble version indicates the Jackpot round. However, no Jackpot round was given.

Is this normal? There were also at least three error codes during the same play session which terminated the game. So just checking if this is how the game should work (and also checking if I missed the Jackpot possibility due some error in the game).

Thanks for the help!

Link to comment
Share on other sites

A quick update:

I just contacted live chat support. The agent was very friendly and promised to send my inquiry onwards. She also asked about the id of my playing round (how should I know) and the exact time the Dream Drop and my bet occurred. The last bit is a reasonable thing to ask. Unfortunately, I was somewhat tired at the time and didn’t register the time all this happened - that’s my bad.

But I am certain that the DD column turned golden after my bet and yet it didn’t give me the Jackpot round. I hope this has a happy ending, and I am not unjustly “robbed” of my possible rapid jackpot of 1.29 euros 😉.

One question for you my fellow community members that have played and got DD jackpot previously: Would you confirm that the DD-column (or whatever it should be called officially) on the left when turned golden after a bet always should result in Dream Drop round? This is at least my previous experience with Temple Tumble DD. Or am I mistaken?

Link to comment
Share on other sites

27 minutes ago, Purps said:

@GotKot99

No clue about the other stuff, but you can find the spin ID's from your account history page:

image.jpeg.fb1fd5279da56cfbecb75f049f57a5cc.jpeg

Thanks @Purps for your answer! 
 

My question was rather (knowing that the spin ID’s can be seen as part of my account history) the following: If the Dream Drop event is not shown on the account history, how could I possibly know the exact spin during which it took (or should have taken) place? 

Well. I have the confidence this will be sorted out…

Link to comment
Share on other sites

Another update:

This was my third live chat session now. The issue is moving forward (I think). Customer support forwarded another request to the game provider. 
 

I was given the answer that the game provider had looked into this issue and identified two cancelled spin ID’s that had no wins. However, and this is curious, those ID’s given by the game provider are nowhere seen as cancelled in my account history but there are two other spin ID’s that are which the game provider hadn’t checked and/or mentioned in any way after their check. Furthermore, they hadn’t given any information about the times of the Dream Drops (which I understood was requested), so that I could check those with my spin ID’s and play times.

Well let’s see what happens next. Another request - as I said earlier - is on the way.

Link to comment
Share on other sites

Yet another update:

Had a live chat session again. I try to summarize the main points:

If I understood correctly, the information given by the game provider in light of the spin ID’s I gave last time have no wins (in terms of the Dream Drop) because they were cancelled. And I had the impression that the game provider has finished their investigation concerning this matter and no further information is forthcoming.

The friendly customer support agent said though that Unibet’s own Casino Team is still investigating these particular cancelled spin ID’s and, therefore, new information might still come. So I guess the jury is still out. 

It is also somewhat peculiar that the game provider has not given any information (either intentionally or unintentionally) of the times the Dream Drops occurred in spite of repeated requests to have them. With this knowledge - as I said in my earlier post - I could at least “cross-reference” those times with my spin ID’s in my account history if there are any matches. This could be of importance since - if I recall correctly - the spin that happened during the Dream Drop wasn’t a cancelled one as such but resulted as a normal spin. Fortunately, the customer support told they would once again ask the pertinent Dream Drop information from the game provider.

Well the wheels are still rolling. So let’s see what awaits around the corner. I’ll be in touch with the customer support yet again in the near future.

Thanks guys (for giving me the opportunity to bore you to death)!

P.S. If someone still has some advice, ideas, experiences etc. even remotely related to this issue, I’ll warmly welcome them.

Link to comment
Share on other sites

11 minutes ago, GotKot99 said:

P.S. If someone still has some advice, ideas, experiences etc. even remotely related to this issue, I’ll warmly welcome them.

When ever there is a slot malfunction or something else unexpected happens, do not continue spinning. Write down time, spin ID or anything that seems relevant.

But I guess you have figured out this much already 🙂

GL on the case...

  • Like 2
Link to comment
Share on other sites

15 minutes ago, GotKot99 said:

If I understood correctly, the information given by the game provider in light of the spin ID’s I gave last time have no wins (in terms of the Dream Drop) because they were cancelled.

Correct. 

 

16 minutes ago, GotKot99 said:

And I had the impression that the game provider has finished their investigation concerning this matter and no further information is forthcoming.

First part correct, second part incorrect. The information of the drops has been requested again. I'm guessing it got lost in the request as there's quite a bit of data they posted in regards of this. 

 

16 minutes ago, GotKot99 said:

The friendly customer support agent said though that Unibet’s own Casino Team is still investigating these particular cancelled spin ID’s and, therefore, new information might still come.

Correct, our team is investigating the cause of the cancellation.

 

3 minutes ago, Purps said:

When ever there is a slot malfunction or something else unexpected happens, do not continue spinning. Write down time, spin ID or anything that seems relevant.

 

This is the best advise one can give when a malfunction happens. Not only do you make sure you get the rounds correct, it helps us as we don't have to dig through hundreds, possibly thousands of rounds to find the round in question. It obviously does not help right now but something to keep in mind for the future! (Obviously hoping no malfunctions happens)

 

18 minutes ago, GotKot99 said:

Thanks guys (for giving me the opportunity to bore you to death)!

You're welcome. (I just wanted to make this reply a multi-quote monster!)

 

19 minutes ago, GotKot99 said:

P.S. If someone still has some advice, ideas, experiences etc. even remotely related to this issue, I’ll warmly welcome them.

I'm following the issue as well but will not promise to bring regular updates as I have quite a bit to do. I can however update you if you wish when you ask but with a slight delay. 🙂

  • Like 1
Link to comment
Share on other sites

Thanks @Purps, and especially @Jami-Unibet for the “multi-quote monster” reply 😆!
 

Purps’s advice is good; lesson learned! 
 

Thanks - once more - Jami for the detailed response! Much obliged! As said, let’s see what happens. I will of course mainly follow this myself but if something comes up or I need further assistance I will summon @Jami-Unibet 😎 (I don’t want to overwork you with this)!

Just a one further thing - sorry for possibly belabouring the point: Yes. Certainly there were some malfunctions during my game session. But the “obvious ones” were accompanied by error screens or whatever. But my game spin during the Dream Drop (indicated by the “golden column” - exactly the same I’ve had several times in Temple Tumble version when I’ve always had an actual DD jackpot round) had no accompanying error screen or anything like that. It just resulted in a normal spin. There might still have been some glitch or malfunction, that I don’t know. It is also possible(?) that the Dream Drop occurred some milliseconds before my bet and therefore is not counted in. But I’m quite certain I hit the play button before the DD dropped. That should probably be able to be verified if the Dream Drop time information would be provided by the game provider and then I would have the opportunity to check temporally corresponding spin ID’s from my account history.

Thanks for the assistance and patience! Bear with me!

Link to comment
Share on other sites

20 minutes ago, GotKot99 said:

There might still have been some glitch or malfunction, that I don’t know.

This I'm certain of, as the round was cancelled overall and your stake was returned. 

I'll wait for the provider to let us know the exact time the jackpot had dropped and we can compare it to the gamerounds. 

20 minutes ago, GotKot99 said:

But my game spin during the Dream Drop (indicated by the “golden column” - exactly the same I’ve had several times in Temple Tumble version when I’ve always had an actual DD jackpot round) had no accompanying error screen or anything like that.

I have to be honest and tell you that I've not even tried the new Dream Drop game so I can't confirm it works the same way as "all" games are unique. 

Link to comment
Share on other sites

Posted (edited)

Yup. Thanks @Jami-Unibet again! Let’s see what the game provider provides. I’m very curious to know myself what really happened (win or no win…).

It was my first time trying Volatile Vikings 2 DD. I played with the assumption that all Dream Drop featuring games have the same logic. But in terms of actually having Dream Drop and any wins are limited to Temple Tumble 2 DD. So I cannot be certain either. Therefore, it is possible that these two games operate differently with regards to Dream Drop. But intuitively, it would be somewhat strange I think.

Well, I guess we are more knowledgeable in this regard in the near future 👍

Edited by GotKot99
Link to comment
Share on other sites

Another update:

Yesterday spent hunting (in vain) for the Supermoon ticket, but now I had the time to contact live support again.

Nothing new actually. The customer support just apologised for the process taking so long, and that they are still waiting for the investigation of the game provider. Didn’t get any details (if there are any).

@Jami-Unibet I reckon you have the same information as anyone else (?). If you have time, could you have a quick look at the current situation. Thanks 🙏
 


 

 

  • Sad 1
Link to comment
Share on other sites

And another update (bear with me still; think this now as a diary or a blog of sorts 😜). 

Once again nothing new. CS just told me that the UB casino team (and maybe other teams too?) is still investigating this and are waiting more information from the game provider. I have great past experience with UB folks and CS, and therefore, have no doubt they are working on this.

What I don’t quite understand is how can it take so long for the game provider to offer the relevant information. I would assume that - in my case - the information concerning the times of the Dream Drops would be quite easily attainable. The game provider has to have the data and the access to it. And while I don’t know the frequency of the Dream Drops (i.e., how often they happen) the game provider shouldn’t have problems to find and hand over the information when my playing session lasted only about twenty minutes overall. 👈 Just my thoughts…

Any expert thoughts on this @Jami-Unibet (sorry for bothering again)? It’s been two weeks now overall (don’t know if that’s little or much time). And while some progress has been accomplished already, two weeks strikes me as a long time for the game provider to get the information rolling as it should.

Thanks again!

Edited by GotKot99
Link to comment
Share on other sites

23 minutes ago, GotKot99 said:

And another update (bear with me still; think this now as a diary or a blog of sorts 😜). 

Once again nothing new. CS just told me that the UB casino team (and maybe other teams too?) is still investigating this and are waiting more information from the game provider. I have great past experience with UB folks and CS, and therefore, have no doubt they are working on this.

What I don’t quite understand is how can it take so long for the game provider to offer the relevant information. I would assume that - in my case - the information concerning the times of the Dream Drops would be quite easily attainable. The game provider has to have the data and the access to it. And while I don’t know the frequency of the Dream Drops (i.e., how often they happen) the game provider shouldn’t have problems to find and hand over the information when my playing session lasted only about twenty minutes overall. 👈 Just my thoughts…

Any expert thoughts on this @Jami-Unibet (sorry for bothering again)? It’s been two weeks now overall (don’t know if that’s little or much time). And while some progress has been accomplished already, two weeks strikes me as a long time for the game provider to get the information rolling as it should.

Thanks again!

Ï can only speculate here, but I assume they want to do a proper investigation and simply getting what you're after is not sufficient, even if it'd be satisfactory to you. Given the time of the year, it's also possible holidays unfortunately plays a role. If it's a more complex matter, it could be that the game provider only has one or two individuals who can deal with this type of thing 🙂 

Check the latest poker release notes. Have a look at our poker promotions

Link to comment
Share on other sites

35 minutes ago, Stubbe-Unibet said:

Ï can only speculate here, but I assume they want to do a proper investigation and simply getting what you're after is not sufficient, even if it'd be satisfactory to you. Given the time of the year, it's also possible holidays unfortunately plays a role. If it's a more complex matter, it could be that the game provider only has one or two individuals who can deal with this type of thing 🙂 

Thanks @Stubbe-Unibet for your speculations! They certainly seem relevant: Summertime almost certainly slows things down and there might be little knowledgeable people working anyways. And of course a proper investigation sufficient for all parties should definitely be conducted.

And so we wait 🙂

image.thumb.jpeg.3abc410ce7da7fd87a5370ad1493ac02.jpeg

Link to comment
Share on other sites

1 hour ago, GotKot99 said:

And so we wait 🙂

Personally had to wait over 6 months so it can take time. It was totally different problem with some weird malfunction in the slot and provider was different too but since you asked for some speculation. 

In the end i don't even know if provider replied anything but got fair compensation from unibet. Summa summarum: fear for the worst, hope for the best yet don't expect anything money or timewise and you are all set 😄

Edited by Livertool
  • Like 1
To bet or not to bet, that is the question.
Link to comment
Share on other sites

35 minutes ago, Livertool said:

Personally had to wait over 6 months so it can take time. It was totally different problem with some weird malfunction in the slot and provider was different too but since you asked for some speculation. 

In the end i don't even know if provider replied anything but got fair compensation from unibet. Summa summarum: fear for the worst, hope for the best yet don't expect anything money or timewise and you are all set 😄

Thanks for the additional speculations @Livertool!
 

Wow! 6 months seems as a loooong time (and to continue my GoT theme: “The winter is coming” 😉)!

But I think you summarised the whole thing quite well, so let’s roll with that in mind 🙂🙃

  • Like 1
Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share

×
×
  • Create New...