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Cannot withdraw money. Verification taking ages.

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Had my unibet account for a number of years and have been verified in the past. I won a few bets over the past few months so they asked me to verify my account again. They will not let me withdraw my £4000 in my account until this is done. We’re sitting at a week now with the regular “we will email you when we receive an update”. What ADR service do unibet use? 

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