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Didn’t receive my 15 Wild Chapo spins, how do I claim?


Matty69

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Relax casino BO shows the spins were cancelled by the customer.

@Matty69, did you get any prompts at all after opening the slot? Did you open the slot straight after receiving the spins and did you open it in the poker client or on the main Unibet Site?

Poker Janitor

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  • 3 weeks later...

@Andy-Unibet, Hi Andy, i got prompt with free spins and once opening the lobby to spins it closed the window and they were not available any longer. I spoke to support and they said i cancelled my spins which is incorrect. I still have never received my spins

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19 minutes ago, Matty69 said:

@Andy-Unibet, Hi Andy, i got prompt with free spins and once opening the lobby to spins it closed the window and they were not available any longer. I spoke to support and they said i cancelled my spins which is incorrect. I still have never received my spins

System error that has been running for years. No refund, you just don't know what you are doing. Case closed.

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6 hours ago, Livertool said:

No refund

Would be nice to know the EV of unplayed and "cancelled" spins per month. I just tried out last week on other site to cancel Relax freespins on purpose. Went to CS and they re-activated those in 5 mins. But for the owner of Relax Gaming this is not possible 😄 Or is it because they want to show this way how much they care about the customer experience?

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