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Please HELP with Verification


matteodami

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Hi I have submit a photo of my drivers license, my passport, a picture of my passport next to my face, my bank card, a physical bank statement and yet I STILL continue to get my verification rejected.

Yet everytime my documents are rejected J am not given any sort of reason and I have uploaded a picture of every single think you have asked. Can I PLEASE have someone PM me or take a look at my account and tell me what else you could possibly want for me.

I have tried and I have been patient but it has been 2.5 months since I was first asked for verification documentation and it is now getting ridiculous and frustrating.

@Jami-Unibet

@Stubbe-Unibet

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Hey @matteodami, every time a document is rejected it's rejected with a reason. We also have automated emails for these when we reject a document with any reason. Have you checked your spam folder? I won't be on my work computer until tomorrow, but can take a look then. 🙂

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Hi @Jami-Unibetthe reason given was that you need to see a valid proof of address document. However, when I went onto the site to reupload a document the rejection was given for the ‘Proof of identity held next to face’ so I have reupload a picture o fly passport as this was the only option presented to me.

 

I have already submit a physical bank statement to the verification page on my account as part of ‘proof of address sent by post’. So I am unsure if there is a glitch?

 

if it helps I can PM you ever single one of my identitiy documents that have been requested, as I unsure what else I am meant to do at this point.

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