Snook Posted April 27 Share Posted April 27 Afternoon all, In the 5 years I've been a Unibet customer I've never had an issue with withdrawing any funds. In the past two weeks I've had two withdrawals placed 'on hold'. If I go to the verification section of my account it states 'There are no pending documents or withdrawals on hold.' I've contacted customer service twice who have basically told me to wait and keep checking my bank account. I wasn't even informed that my withdrawals were on hold. They processed as normal and I had no email to indicate there was a problem. I only realised when I noticed that they weren't showing on my bank statement. They even let me redeposit after my first withdrawal was put on hold, but then placed my subsequent withdrawal request on hold?!?! There's clearly an issue internally at Unibet at the minute as there are a couple of recent threads relating to pending withdrawals. The value isn't material (~£30) so I'm hardly sweating on it, but that's not the point. I just wanted to flag it as a warning to others and hopefully get an update/it flagged internally by one of the Mods. Regards, Snook Link to comment Share on other sites More sharing options...
Jami-Unibet Posted April 28 Share Posted April 28 Hey @Snook, apologies for the delay! I'll take a look at this. Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Jami-Unibet Posted April 28 Share Posted April 28 I've escalated this to the relevant team and will let you know once I have an update for you. Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Snook Posted April 28 Author Share Posted April 28 Thanks @Jami-Unibet, much appreciated. I'll update the thread once the situation is resolved. Regards, Snook Link to comment Share on other sites More sharing options...
Solution Snook Posted May 1 Author Solution Share Posted May 1 @Jami-UnibetThanks for your assistance on this, my funds have now been paid out. Regards, Snook Link to comment Share on other sites More sharing options...
Kts20 Posted May 1 Share Posted May 1 Having the same issue its been 11 days for me just keep getting the same answer my account I'd under review where is this mythical reviewing team? Do they work 1 day a week been using unibet for 2+ years and bet alot of money with the site this is just not on at all Link to comment Share on other sites More sharing options...
Jami-Unibet Posted May 2 Share Posted May 2 Hey @Kts20, apologies for the delay, all is now sorted and withdrawal will be paid shortly. Congratulations on the win! Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Kts20 Posted May 2 Share Posted May 2 @Jami-Unibetamazing thank you all sorted! 1 Link to comment Share on other sites More sharing options...
Chaperss88 Posted June 21 Share Posted June 21 Hey @Jami-Unibetim also having same problem and its my first withdrawal u seem to get it sorted would appreciate if you could look into mine please Link to comment Share on other sites More sharing options...
Jami-Unibet Posted June 21 Share Posted June 21 Hey @Chaperss88did you get a document request and have you sent them? I'm currently not on my work PC so I can't check. Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Chaperss88 Posted June 21 Share Posted June 21 29 minutes ago, Jami-Unibet said: Hey @Chaperss88did you get a document request and have you sent them? I'm currently not on my work PC so I can't check. Hi @Jami-Unibet cheers for responding no ive had no document request if i go into my account under verify it says im verifyed and theres no holds Link to comment Share on other sites More sharing options...
Chaperss88 Posted June 22 Share Posted June 22 @Jami-Unibetwhen u have access could you check please would appreciate it Link to comment Share on other sites More sharing options...
Jami-Unibet Posted June 22 Share Posted June 22 Hey @Chaperss88 , this is just pending a review, will be sorted soon! Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Chaperss88 Posted June 22 Share Posted June 22 @Jami-Unibetcheers bud just been updated top man thanks 1 Link to comment Share on other sites More sharing options...
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