Jt2509 Posted April 20, 2022 Author Share Posted April 20, 2022 @Jami-Unibet yes please if you can shed some light before I lose the plot Link to comment Share on other sites More sharing options...
Livertool Posted April 20, 2022 Share Posted April 20, 2022 (edited) @Jt2509 If you want to get rid off this back and forth, just tell them to pay your money, i don't think sow is reason to decline your withdraw. It may lead your account to be on hold until you provide what they need but if it is just withdraw you are after Edited April 20, 2022 by Livertool Link to comment Share on other sites More sharing options...
Jt2509 Posted April 20, 2022 Author Share Posted April 20, 2022 @Livertool I’m not even bothered about the account being on hold or closed now after this experience, I just want my withdrawal to be processed. How do I go about this being paid instead of all the back and forth? @Jami-Unibet is this a thing? Thanks for your help Link to comment Share on other sites More sharing options...
Jami-Unibet Posted April 20, 2022 Share Posted April 20, 2022 I've asked the team handling it, I'm waiting for an answer. Edit: And no, that's not how it works. The verification request will not go away before completed and the withdrawal will be paid as soon as it's done. I agree it should take nowhere near this long and I'm trying to get it resolved for you asap. Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Jt2509 Posted April 20, 2022 Author Share Posted April 20, 2022 Thanks @Jami-Unibet I think if it stated when verifying it will take 21 days for example fine fair enough you know where you are at then it’s the fact that it states 48 hours but upto 5 days if busy, but when they only initially request proof of your card and ID then that’s approved then they ask for more and more and when you send it it’s not even acknowledged it gets really frustrating, I just think what’s changed since you approved that just request everything off everyone at the start and then it saves time for the customer, saves complaints that I presume are coming in, it’s reduces the negative reviews everyone knows where they stand and a customer can just be reviewed and resolved in one review rather than all this back and forth, it really was much simpler getting a mortgage honestly, I wouldn’t mind if I had spent tens of thousands but I haven’t? I get the whole fraud prevention but some changes really need making, other companies will eventually take over people want their winnings or they wouldn’t even be on the site to begin with. thanks @Jami-Unibet so sorry to rant but I’ve really had enough now Link to comment Share on other sites More sharing options...
Livertool Posted April 20, 2022 Share Posted April 20, 2022 14 minutes ago, Jami-Unibet said: The verification request will not go away before completed Verification is one thing and sow another. Ofc i don't know how @Jt2509 has played and if there is reason to believe fishy things but in the end just asking random shit forever ain't excuse to not pay him. Link to comment Share on other sites More sharing options...
Jami-Unibet Posted April 20, 2022 Share Posted April 20, 2022 4 minutes ago, Jt2509 said: just request everything off everyone at the start and then it saves time for the customer This part is just simply not true. We get so many verification cases on a daily basis which are sorted within hours, on some markets they are sorted automatically via different tools even so the customer will not face any delays. Unfortunately in a really minor amount of cases, it does take longer than stated and yours is even unusual in the sense of the long cases. But like I said, I've asked that this would be handled right away and am waiting for feedback. Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Jami-Unibet Posted April 20, 2022 Share Posted April 20, 2022 1 minute ago, Livertool said: Verification is one thing and sow another. Ofc i don't know how SOW is part of the verification. The latter part you got right, so please leave it at that. Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Jt2509 Posted April 20, 2022 Author Share Posted April 20, 2022 @Livertool what is sow? I opened the account made 3 deposits won some playing slots and wanted to make a withdrawal that is all. The only issue I may face is I deposited from a joint bank account as stated in my previous post which I wasn’t aware wasn’t allowed, I thought I had read when signing up as long as you have authority on the account your depositing from which I do… I’m more frustrated with the amount of time and back and forth now just want it resolving asap. Link to comment Share on other sites More sharing options...
Livertool Posted April 20, 2022 Share Posted April 20, 2022 Source of wealth. Never had joint account and never will 😆 so i don't know what is unibet's policy about using them but if they are permitted to use, i don't know what is the problem if that is the only issue of delaying your verification and money. But i'm confident you'll get your money eventually one way or another if you haven't done anything fishy, just always hate to see legit fella gamblers in loop. If joint account indeed is the issue here, lesson to be learned for future 😉 Link to comment Share on other sites More sharing options...
Jt2509 Posted April 20, 2022 Author Share Posted April 20, 2022 @Livertool I know won’t be doing it again! No one has mentioned it being the issue however it’s the other stuff that has come afterwards like photo against face payslips etc which is fine but just ask at the start for all of this would be miles easier! Link to comment Share on other sites More sharing options...
Jt2509 Posted April 21, 2022 Author Share Posted April 21, 2022 @Jami-Unibet have you an update yet? On day 13 now and still no withdrawal ☹️ Link to comment Share on other sites More sharing options...
Jami-Unibet Posted April 21, 2022 Share Posted April 21, 2022 Hey @Jt2509, I've pushed for an update, the team is on it and will be in contact ASAP. 🙂 Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Jt2509 Posted April 21, 2022 Author Share Posted April 21, 2022 @Jami-Unibet fab thanks appreciate it 1 Link to comment Share on other sites More sharing options...
Jt2509 Posted April 22, 2022 Author Share Posted April 22, 2022 @Jami-Unibet sorry to pester have you received any type of update yet? It’s been almost 2 weeks now…. Thanks Link to comment Share on other sites More sharing options...
Jami-Unibet Posted April 22, 2022 Share Posted April 22, 2022 Hey @Jt2509, I'm currently not on my work computer so can't see any updates, I'll check once I log on again! 1 Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Jt2509 Posted April 23, 2022 Author Share Posted April 23, 2022 I have been paid out woohoo took 2 weeks and still don’t seem to be verified but the payment is there thank you! 3 Link to comment Share on other sites More sharing options...
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