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HELP! Deposited money and now account froze, can't withdraw my OWN MONEY!


lewrdix
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Right, so I deposited funds into my unibet account, they then freeze my account, ask for about 4 forms of ID, proof of earnings and bank statements 🥴 all whilst not letting me withdraw my initial deposit (this is not winnings, it’s my own money from my bank account!), with no explanation as to when I’ll get my deposit back.

I’ve contacted customer service but just get the same scripted replies. They’re holding thousands of pounds of my money without letting me have it back. Avoid them!

I have submitted all of the documents they asked for about verification, but this is for betting. I just want my deposited funds back. I do not care about betting the money anymore.

The trustpilot reviews on Google are also scaring me. I'm worried they won't verify my account quick enough, and I need the money back.

Can anybody PLEASE help me? They have my money and will not let me have it back!

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I'm afraid there's no way around sending the requested documents. In regards to anti-money laundering it doesn't matter whether you've had the money in play or not. 

I understand this can be incredibly frustrating, and it isn't exactly common with these document requests on first deposit, but there's really nothing I can do.

When it comes to Trustpilot, you might want to check any other gambling company or really any site that doesn't actively encourage the customers to rate the business.

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44 minutes ago, Stubbe-Unibet said:

I'm afraid there's no way around sending the requested documents. In regards to anti-money laundering it doesn't matter whether you've had the money in play or not. 

I understand this can be incredibly frustrating, and it isn't exactly common with these document requests on first deposit, but there's really nothing I can do.

When it comes to Trustpilot, you might want to check any other gambling company or really any site that doesn't actively encourage the customers to rate the business.

I don’t understand how it’s acceptable to hold somebody’s deposit that they now wish to withdraw. I’ve given Unibet all of the verification documents they need and ID documents, and now I no longer want to even use the app to bet as it’s held my deposit and won’t let me withdraw it, yet Unibet were happy enough to take the money out of my account before asking for all of these documents.

When you say there’s nothing you can do, what am I supposed to do now? You’ve got a large amount of my money just held, with no clear indication to when I will get my withdrawal. 

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Just wanna let u know this exact situation has happened to me before on another site not unibet (I belive it is a slightly bigger site) so it`s probably a common thing for them to do early on and I hope you can keep calm and politely deal with the situation cause they are only doing the job of dealing with a new customer the best way they can, it will all be sorted out.

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13 hours ago, Jami-Unibet said:

I'm certain Stubbe meant there's nothing he can do as it rests on another team. Our verification team will sort it out as soon as possible of course. 🙂

OK, thanks. Any idea how long this takes? As having thousands out of my account and "on hold" whilst I've done nothing wrong is quite worrying.

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14 hours ago, FaiDeaEmo said:

Just wanna let u know this exact situation has happened to me before on another site not unibet (I belive it is a slightly bigger site) so it`s probably a common thing for them to do early on and I hope you can keep calm and politely deal with the situation cause they are only doing the job of dealing with a new customer the best way they can, it will all be sorted out.

How long did they put your account on hold for/freeze it? They've asked for bank statements and proof of income too, which seems a bit far fetched.

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17 hours ago, lewrdix said:

Right, so I deposited funds into my unibet account, they then freeze my account, ask for about 4 forms of ID, proof of earnings and bank statements 🥴 all whilst not letting me withdraw my initial deposit (this is not winnings, it’s my own money from my bank account!), with no explanation as to when I’ll get my deposit back.

I’ve contacted customer service but just get the same scripted replies. They’re holding thousands of pounds of my money without letting me have it back. Avoid them!

I have submitted all of the documents they asked for about verification, but this is for betting. I just want my deposited funds back. I do not care about betting the money anymore.

The trustpilot reviews on Google are also scaring me. I'm worried they won't verify my account quick enough, and I need the money back.

Can anybody PLEASE help me? They have my money and will not let me have it back!

Hi. I am in the same position. Deposit made. Used promotion and when won would now not let me withdraw or depsot. Im on 32Red and have no issues but unibet say i have other account issues. Still awaiting response to my emails. Seem to be a big problem looking at review sites 

 

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3 hours ago, Chris Lowry said:

Hi. I am in the same position. Deposit made. Used promotion and when won would now not let me withdraw or depsot. Im on 32Red and have no issues but unibet say i have other account issues. Still awaiting response to my emails. Seem to be a big problem looking at review sites 

 

I deposit thousands as a lump sum and as soon as I did so, they asked for verification, so I couldn't even bet. I tried to withdraw my money back into my bank to use elsewhere as unibet seemed a bit dodgy to me, and now they're holding my money with no explanation as to when I'll get it back. Bare in mind that this is all money from my current account that I'll need to use for bills etc. They've really put me off betting with them, so I think I'm going to stick with Sky Bet.

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11 hours ago, Jami-Unibet said:

Hey @lewrdix, I see that the latest documents have been submitted yesterday. Some have already been reviewed and approved, some are still pending to be reviewed. Should not take too long. 🙂

Hi, it’s been 48 hours since I first sent in the documents and still nothing. I’m sure you understand that I need my deposit money withdrawal ASAP. Can you please chase this for me?

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Im not surpirised when, large amounts get introspected. Just need to imagine, that the company is dealing with money constantly. 

However, I can feel for you if there is exactly no reasons for you to have that in your mind and at the same time, specially the mail support of Unibet isnt the best one out there in my mind too. There is certainly a part where they could improve lots, as it is often very slow and not quick to respond. But at the same time, Unibet has a community like this and admins here are great. If there is no issues, you will get your money back and there is no problem with it later - just need some distrubing patience there. Sorry to hear. 🙄

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46 minutes ago, Jami-Unibet said:

I'll chase it again. 🙂

I need this resolved today as I need the money back. I don’t even want to bet on your platform anymore. I’ll be contacting the gambling commission and my bank if you continue to hold a large amount of my money without any reason. Like I said I’ve gave you all the documents you need and you are still dragging your feet.

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On 4/15/2022 at 9:07 AM, Jami-Unibet said:

@Chris Lowryyour verification case is completely different. 🙂 Please send in the documents requested and we can move further.

What’s going on? Still no withdrawal of my own money. Still waiting for you to verify my bank statement. This is really worrying me and is not fair.

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On 4/15/2022 at 9:05 AM, Jami-Unibet said:

I'll chase it again. 🙂

Did you chase it? Still no progress for me and my withdrawal is still on hold. I need this money back ASAP!

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You see how I have to chase this AGAIN? As nobody replies to me or keeps me informed. Useless company. I've contacted my bank who will be raising a chargeback to get me my money back if you cannot resolve this in your own company. I've gave you every document you need and still nothing. It's taken 7 days and you are now ignoring me.

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On 4/18/2022 at 6:24 PM, lewrdix said:

Did you chase it? Still no progress for me and my withdrawal is still on hold. I need this money back ASAP!

You see how I have to chase this AGAIN? As nobody replies to me or keeps me informed. Useless company. I've contacted my bank who will be raising a chargeback to get me my money back if you cannot resolve this in your own company. I've gave you every document you need and still nothing. It's taken 7 days and you are now ignoring me.

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  • 3 weeks later...
On 4/20/2022 at 2:39 PM, lewrdix said:

You see how I have to chase this AGAIN? As nobody replies to me or keeps me informed. Useless company. I've contacted my bank who will be raising a chargeback to get me my money back if you cannot resolve this in your own company. I've gave you every document you need and still nothing. It's taken 7 days and you are now ignoring me.

did this get resolved in the end? how long did you have to wait?

 

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