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Anyone else missing casino club bonuses?


Deidream

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After repeatedly talking to chat support, apparent supervisors snd managers. No one would take the time to listen to me nor look at my proof in regards to the casino club promotion. I’ll leave the exchanges here:

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Hey @Deidream. I've little information about this promotion, so I can't be of much help at this stage, but I can see there's an open ticket, so let's wait for the conclusion on that one. I do agree the chat wasn't handled perfectly and the bonus details presented are obviously not acceptable. The latter I've escalated.

I'll have a look at your case again Monday

Check the latest poker release notes. Have a look at our poker promotions

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Thank you so much, I appreciate it. I think where the confusion support is having, is that it’s the week prior being the eligible time of play to which the bonuses are then distributed the following week. Support is stuck on the fact that it was only the second week but we were actually into the third week of the promotion but the second week that the bonuses were to be distributed if that makes sense. And then to say I cancelled the promotion somehow when I didn’t is very frustrating. 

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  • 2 weeks later...

I haven’t played since then. The first week I got $7 and like 10 free spins as I only hit the guest tier but during that week I wagered over 4K and got absolutely nothing come time to dispense the bonuses. Not a thing. One day I have support telling me it’s coming, but just late and the next minute they are saying “I opted out of the bonuses for that week”. Like what?! 

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The only think I did was opt INTO a mystery bonus that I wasn’t sure what it was but I thought it could be the casino club bonus. So I took a screenshot of it BEFORE I accepted it just in case I ran into trouble after 😂 That’s an understatement. It was not the casino club bonus, it wasn’t a bonus at all. I was rewarded with nothing. Which made me think, since the club is an ongoing weekly promotion (that everyone is automatically opted in for) does that mean that there will be no more regular bonuses? Or if you do accept them it will void your casino club points? It says nothing to that effect in the rules and regulations and terms and conditions regarding the promotion. 

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I am missing the whole casino club promotion, of course certain countries are not involved when there is a good looking promo... I could spin whole month 24-7 without a single reward (or at least kind of reward point to collect).

Iirc there was a talk about a new casino project, and some reward system based on the wagered amount (like at every decent casino!). Is it correct or did i read this somewhere else @Stubbe-Unibet @Jami-Unibet?

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On 3/31/2022 at 5:48 PM, cris1285 said:

I am missing the whole casino club promotion, of course certain countries are not involved when there is a good looking promo... I could spin whole month 24-7 without a single reward (or at least kind of reward point to collect).

Iirc there was a talk about a new casino project, and some reward system based on the wagered amount (like at every decent casino!). Is it correct or did i read this somewhere else @Stubbe-Unibet @Jami-Unibet?

Not aware of this 🙂 

Check the latest poker release notes. Have a look at our poker promotions

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