BundleFjoy Posted March 18, 2022 Share Posted March 18, 2022 Hello, @unibet Can somebody please look into this? Since you exchanged my 1100 Unibet open ticket into smaller tickets there is something wrong. I Have tickets disapearing. In the last 2 hours i have won 2 Unibet Live tickets and after they appeared on my account they disapeare within a minute. Link to comment Share on other sites More sharing options...
Andy-Relax Posted March 19, 2022 Share Posted March 19, 2022 HI @BundleFjoy, based on the backoffice information, no ticket has expired on your account in 2022. It's more likely that the client just isn't showing you all the tickets on your account because you have so many. I can see 3 tickets that were won on the evening of the 18th that are still active your account. Poker Janitor Link to comment Share on other sites More sharing options...
FreedoM Posted March 19, 2022 Share Posted March 19, 2022 (edited) ∞ 🎟️ 👍 Edited March 19, 2022 by FreedoM ∞ Link to comment Share on other sites More sharing options...
labadabadu Posted March 23, 2022 Share Posted March 23, 2022 Hi, I had a 10 euro supernova ticket, i used it for the tournament at 03.21 23:35, but it didt start and I did not get my ticket back beacuse it expired by then. I tried to adress this issue to the live chat, but it was pretty hopeless. I hope I can get a resolution here. Thanks. Link to comment Share on other sites More sharing options...
Andy-Relax Posted March 23, 2022 Share Posted March 23, 2022 Hi @labadabadu, The ticket had an expiry of 21/03/2022 18:30 and the tournament cancelled at 21/03/2022 22:34. This meant your original ticket was returned and expired as the expiry date on the ticket was in the past. I've credited a new ticket for you. Regards Andy Poker Janitor Link to comment Share on other sites More sharing options...
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