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HelenB
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Hi I’m after some help please.

 

I have used this site lots with no problems on any front.  I have made previous withdrawals with ease and actually the speed of withdrawals is one of the reasons this is my favourite however I made a withdrawal Sunday and later that day noticed it was on hold and I was asked to verify and send in proof of my card but oddly it was not the card I had used to deposit it withdraw to which really confused me but I sent anyway.  Yesterday it was still pending so I contact a lovely lady who looked into and told me they had asked for wrong card, this was updated on system and so I then had to upload the correct card.  The lady told me the area dealing with it wasn’t all that busy at the moment and she had asked someone in the verification to look out for it so should be done shortly.  Another day later and it’s still pending, I tried live chat again but had lengthy delayed responses just saying it was in verification and then they cut me off

 

I’m really concerned there is something wrong with my cards as never been asked for it before and to have sent details of my card also that wasn’t even required has got me nervous. 
 

has anyone had a similar problem before, should I be concerned? How long should I expect to wait given its 3 days now and the verification team aren’t busy at present 

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Another day still unverified:  another attempt at speaking to live chat.  Refused to help me, said I went to the back of the queue on Tuesday even though it wasn’t my fault I was asked for the wrong document Sunday. Seems very  dodgy, had I not spoken to someone Tuesday i still wouldn’t have been asked for the correct card verification

And after being told Tuesday the department wasn’t even busy I’m really concerned now and feel I should cancel my cards as it’s indicating there is a problem with them due to the delay

I was really impressed with the agent Tuesday but I am now really disappointed with the customer services and finding it really concerning I’ve sent it details that weren’t needed

 

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Ok so now I’m really confused

 

I mentioned on Wednesday to my daughter this issue and she also has a Unibet account and said she has never had to verify but she logged on and was also now awaiting verification (same thing card proof) which she sent in.   She was verified the next day

 

i am still waiting 5 days on!!  Only difference is I have a pending withdrawal where she doesn’t which is leading me to believe either they are delaying so they don’t have to pay out or there is a problem with my card.  Live chat once again provided no help… is it likely there is a problem with my cards? Would I be wise to cancel them, this is all making me very anxious 

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I'm sure that they just take their time, things that casinos do sometimes when withdrawal is pending, most likely to frustrate customer, get them cancel withdraw and play money. So don't cancel anything, just wait and you'll get yout money eventually (if you haven't done anything fishy)

To bet or not to bet, that is the question.
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I can’t cancel the withdrawal and can’t play whilst it’s waiting for verification anyway. I’ve definitely not done anything wrong so this is why I’m wondering if an issue with my cards

 

its clearly not a standard queuing system else I would have been done by now 

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1 hour ago, Livertool said:

I'm sure that they just take their time, things that casinos do sometimes when withdrawal is pending, most likely to frustrate customer, get them cancel withdraw and play money. So don't cancel anything, just wait and you'll get yout money eventually (if you haven't done anything fishy)

Not sure why you'd try and troll like this, when you know very well - from past threads - that this isn't the case.

In almost all cases that take several days - the most complex ones - it won't be possible to reverse the withdrawal and often gameplay is blocked as well 🙂

12 minutes ago, HelenB said:

I can’t cancel the withdrawal and can’t play whilst it’s waiting for verification anyway. I’ve definitely not done anything wrong so this is why I’m wondering if an issue with my cards

its clearly not a standard queuing system else I would have been done by now 

It is a standard queuing system, but not all cases are the same and there're different queues for different case types. Can see you uploaded the docs 3 days ago and it looks like your case will be dealt with later today or tomorrow 🙂 So just hang in there and I apologize for the relatively long processing time in this case!

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But the first document (the one asked for in error) was uploaded on Sunday so it’s 5 days that’s gone without at least that one being verified.

 

It was proof of my card asked for, likewise with my daughters account so that would indicate the same queue yet hers was dealt with within a day.  This is why I’m so concerned there is something wrong with my cards

 

 

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50 minutes ago, Stubbe-Unibet said:

Not sure why you'd try and troll like this, when you know very well - from past threads - that this isn't the case.

In almost all cases that take several days - the most complex ones - it won't be possible to reverse the withdrawal and often gameplay is blocked as well 🙂

Don't know what the troll part was, just tried to tell her not to jump into any conclusions and cancel anything, whether it was cards or withdrawal that she meant, cause that could mean more trouble or waiting.

Also don't know anything more what she has told but if it just checking card, how come daughters card was checked fast and helenb has to wait if it is not that other has pending withdrawal and other didn't? 

It is no secret that things can get more complicated in casino scene when customer wants to withdraw. Whether it is just digging very deep to find if customer has done something wrong that may end up confiscating money or hoping that customer cancel withdraw, all the same, casinos wants to keep their money and not throw them away. 

Anyways, if it just card check, it don't take week does it? If there is something more, unibet could inform her about it so she knows what is going on and she don't have to read my "trolls" or jump to own conclusions. If there is more that she didn't say, well then i just wasted my time 😄

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4 hours ago, HelenB said:

But the first document (the one asked for in error) was uploaded on Sunday so it’s 5 days that’s gone without at least that one being verified.

 

It was proof of my card asked for, likewise with my daughters account so that would indicate the same queue yet hers was dealt with within a day.  This is why I’m so concerned there is something wrong with my cards

 

 

It's two different types of cases 🙂 Just because one document is the same type, it doesn't mean the investigation is the same.

Furthermore, the queue is not by first document uploaded but the most recent. If there's anything wrong with the cards or complications with your case, you'll be informed as soon as it's been reviewed - which I believe will be relatively soon, as mentioned earlier. Longer document approval time is normally not because anything is wrong, it's just to do with the type of case.

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49 minutes ago, Stubbe-Unibet said:

It's two different types of cases 🙂 Just because one document is the same type, it doesn't mean the investigation is the same

But when i said it with other words that delay is cause pending withdrawal, it was trolling 😄

 

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