Overpaid In Hexapro.

[Groggy]

Managed to get into the €1000 Hexapro jackpot game where the chips went in preflop three way first hand. I came 3rd but was awarded 2nd place money. I assume the player 'Bolennert' was paid third placed money despite coming 2nd.

[Andy-Relax]

Hi @Groggy,

"Technically" you finished joint 2nd as there was only one pot to win and CLD92 won it. Unfortunately at present the software can't split 2nd and 3rd place prizes and pay out €100 to both players and it also doesn't look at hand strength when determining the positions of all players that don't win the pot so it just chooses at random. The same issue occurs from time to time in flips as well. 

I'm not sure what would be involved in changing the logic, as I think it would need to be different for cash payouts compared to ticket payouts, but I'll raise it with the team as I think we need to find a better solution for when this happened.

[XY]

On 8/18/2021 at 8:46 AM, Andy-Unibet said:

Hi @Groggy,

"Technically" you finished joint 2nd as there was only one pot to win and CLD92 won it. Unfortunately at present the software can't split 2nd and 3rd place prizes and pay out €100 to both players and it also doesn't look at hand strength when determining the positions of all players that don't win the pot so it just chooses at random. The same issue occurs from time to time in flips as well. 

I'm not sure what would be involved in changing the logic, as I think it would need to be different for cash payouts compared to ticket payouts, but I'll raise it with the team as I think we need to find a better solution for when this happened.

I raised this question, about how system decide finishing positions in flip tournaments, and if I remember correctly Stubbe said system distributes money/prizes by dealer button, going clockwise.Now I am confused....

[Andy-Relax]

Eliminations

41. Most tournaments end when one player accumulates all the chips in play, or when all remaining players will receive the same prize (for example, if the tournament awards five identical prizes to the top five, the tournament may end when there are five players left). If two or more players are eliminated on the same hand, a player with more chips at the start of the hand finishes higher than a player with fewer chips. If multiple players started the hand with an identical number of chips, their finishing order will be decided at random. During “hand for hand” play, two or more players eliminated during a single “synchronized” hand are treated as having been eliminated simultaneously, even if they are at different tables.

https://cf-mt-cdn1.relaxg.com/chew/rules/com/en_GB/tournament_rules/