Jump to content

Withdrawal not received


Besic
 Share

Recommended Posts

Hi guys!

I had a withdrawal 46 hours ago, but its pending and not accepted. I asked about it in live chat and always said apologies and 'it will be only some hours' but nothing is happening.
My account is 6 years old i had a lots of depositions and withdrawals and never ever saw this before. Im so disappointed.
Anybody can help? Whats happening with my account and money?

@Stubbe-Unibet

@Jami-Unibet
 

withdrawal.jpg

Link to comment
Share on other sites

Hey @Besic

I'm not at my work computer at the moment so I can't check this right now. Did you check if there's any document verification requests on your account? It usually doesn't stay in this state unless you've received some communication from us. 🙂

Link to comment
Share on other sites

@Jami-Unibet

Thanks for Your answer. 

Not any requests, messages or emails. I contacted live chat agent who said there is a routine inspection on my account before I Can get money which will takes maximum 48 hours. 

Its lasts 60 hours since I made this withdrawal and still pending and no communication with me. 

My documents were verificated years ago a Made 100+ withdrawals since that. 

And now I have to fight for my money. Its unbelievable and so disappointed. 

Link to comment
Share on other sites

Some minutes ago i finally got an email. 
I need to send a bank statement to verify myself.

Another question: my online bankstatement is pdf format but if i saw well there is only jpg option to upload. I made a print screen about first page of bank statement where is the important details. And uploaded as a picture. Would be it good enough or is there a way to upload the full online bankstatement in pdf?

 

Link to comment
Share on other sites

5 hours ago, Besic said:

Some minutes ago i finally got an email. 
I need to send a bank statement to verify myself.

Another question: my online bankstatement is pdf format but if i saw well there is only jpg option to upload. I made a print screen about first page of bank statement where is the important details. And uploaded as a picture. Would be it good enough or is there a way to upload the full online bankstatement in pdf?

 

Hey, 

You should be able to upload the PDF directly, if not you can send it via email to our Support and they can upload it for you. 🙂

Link to comment
Share on other sites

UPDATE

So i had an email about verification by bankstament. I uploaded it and uploaded more docs via live chat. And it was rejected...

Now they need docs about my incomes. Guys, no words for it really. What unibet is doing with me. No words. Its unbelievable and incredible. I could cry really....

Its obvious... They will not withdraw my money because i had a bigger amount than normally. Disgusting...

Please @Stubbe-Unibet @Jami-Unibet help me guys im so disappointed. Thanks

Link to comment
Share on other sites

Hey @Besic

At some point we will do some additional security checks which is the case here. The latest document you uploaded looks good to me, but as I'm not the one making the decision we will have to wait for it to be reviewed. Getting documents about income (Source of funds) is really common, especially if you play with bigger amounts. 🙂

I'll try and push this to be reviewed ASAP! 

Link to comment
Share on other sites

Hello @Jami-Unibet

Thanks your help.
Here we go right now. 

I sent pdf files on the site and lots of another docs via live chat agent's help. Like bankstatemenst since 01-2021 and Skrill account transactions since 12-2020.

All my incomes are from sportbetting.(skrill, another sportsbooks)
I hope it will be enough cause i dont have more docs.

 

unibet.jpg

Edited by Besic
Picture added
Link to comment
Share on other sites

@Jami-Unibet

Source of income rejected again.
What should i do?? I have never cheated like this ever honestley. Its a really bad joke. Agent said they need source about 5,2M HUF, i sent about like 8M HUF. So what. WTF happening . Really im done with this ...
Just withdraw my f.king money and im close my account surely here.

Link to comment
Share on other sites

1 minute ago, Besic said:

@Jami-Unibet

Source of income rejected again.
What should i do?? I have never cheated like this ever honestley. Its a really bad joke. Agent said they need source about 5,2M HUF, i sent about like 8M HUF. So what. WTF happening . Really im done with this ...
Just withdraw my f.king money and im close my account surely here.

Good luck don't get your hopes up  i have been waiting since 18th for my withdrawal they keep stalling blaming the merchant and saying its a issue on there end while merchant tells me they didn't get anything. Then i tell this to unibet then they say they are still working on this no estimate date giving it a few days if they keep extending gonna make complaints to other forums  adr services or license authority etc...  If you do some research online they are known to use this tatic only when you make a complaint will they do something so don't get your hopes up on this forum... Example: https://www.askgamblers.com/casino-complaints/unibet-frozen-account ( There are other ways to complaint with other adr services as well as license authority or you can take legal action).

Link to comment
Share on other sites

As I've replied in the other thread, the issue is being worked on. This obviously is not ideal and we hope to have no such issues. I've also given you a time estimate that was given to me, and I should know more tomorrow (If it has not been fixed by then)

Link to comment
Share on other sites

  • Stubbe-Unibet changed the title to Withdrawal not received
46 minutes ago, Canadawideevent said:

i am mad to a point that i want to put this site at blast. I own link removed 100k likes and 

90k members i also have alot others. I am just going to give it another 24 hours as jami said it would take that long. But i know that's not going to happen but will see before i tarnish this site on forums and gambling forums and social media.

Just putting this here for future reference, so people can see your issue was resolved 🙂

Check the latest poker release notes. Have a look at our poker promotions

Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share

×
×
  • Create New...