kramplayer Posted April 10, 2021 Share Posted April 10, 2021 Hi ! I complete mission in poker and recieve 30 spins on MoneyTrain. But when I loaded slot i missed click and declaimed it. Can you help me to recieve it again or my train go? 🤣 login name kramfish Link to comment Share on other sites More sharing options...
miziel Posted April 11, 2021 Share Posted April 11, 2021 I just had the same thing happend to me. On the starting screen mis-double-clicked (it might have been "use them later") and now I don't see them any more :( Link to comment Share on other sites More sharing options...
FunckyFish Posted April 12, 2021 Share Posted April 12, 2021 I think that @Andy-Unibet can help you with this. Link to comment Share on other sites More sharing options...
miziel Posted April 12, 2021 Share Posted April 12, 2021 Help from anyone will be appreciated 😃 Link to comment Share on other sites More sharing options...
Sparrow473 Posted April 12, 2021 Share Posted April 12, 2021 Hey @miziel ,more than half year ago happened to me the same issue, reported to @ReCorpH , and asked help. Long story short it didn't worth that - dunno - 20 cents (waited more than 1 month for it...)The main problem is that the answer was: the issue was forwarded to the provider (lagging game, wrong positioned freespin-ignore-button etc.). And here we go again, nothing happened in half year... It is okey, next time you will be more careful ;) 2 Link to comment Share on other sites More sharing options...
psrquack Posted April 13, 2021 Share Posted April 13, 2021 Connecting directly to live chat can shorten the way. When this happened to me I received bonus points instead of spins, but it lasted 2 business days only. 1 Link to comment Share on other sites More sharing options...
miziel Posted April 13, 2021 Share Posted April 13, 2021 I am not sure if Live Chat is available for me... I got there once though from a direct link that was pasted in the chat during some Unibet streaming 🤣 I remember seeing it in the Help section long time ago, but it is not there anymore (at least on the polish version of the site, or I am blind 🆒 ). Worth it or not, so far I won more then €20 from free spins :D I want them! 🤣 Link to comment Share on other sites More sharing options...
Solution Andy-Unibet Posted April 13, 2021 Solution Share Posted April 13, 2021 Hi @miziel / @kramplayer,I don't have access to the slots back offices to credit new spins so I've added €3 in bonus points to your accounts instead. 2 Poker Janitor Link to comment Share on other sites More sharing options...
miziel Posted April 13, 2021 Share Posted April 13, 2021 @Andy-Unibet Thank you :)Is there any chance that the "spins disappear!" issue could be resolved? First of all, why there is an option to NOT USE free stuff 🤣 Anyway, gotta be more carefull clicking stuff ( even more then with buying Hexa tickets instead of regular mtt in the bonus shop 🤣) 1 Link to comment Share on other sites More sharing options...
psrquack Posted April 13, 2021 Share Posted April 13, 2021 @miziel wrote: I am not sure if Live Chat is available for me... I got there once though from a direct link that was pasted in the chat during some Unibet streaming 🤣 2 Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 13, 2021 Share Posted April 13, 2021 @miziel, I personally decline almost all freespin offers, so the option definitely has to be there :) 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
GothMoth Posted April 13, 2021 Share Posted April 13, 2021 @Andy-Unibet wrote: Hi @miziel / @kramplayer,I don't have access to the slots back offices to credit new spins so I've added €3 in bonus points to your accounts instead.@Andy-Unibet I accidentally clicked on No Thanks during the previous month promo 2nd set of free spins :sad:Then I contacted the live-chat about it and she answered that nothing could be done.I know it happened almost a month ago, but some bonus points would be greatly appreciated. 1 Link to comment Share on other sites More sharing options...
Andy-Unibet Posted April 14, 2021 Share Posted April 14, 2021 @GothMoth wrote:@Andy-Unibet wrote:Hi @miziel / @kramplayer,I don't have access to the slots back offices to credit new spins so I've added €3 in bonus points to your accounts instead.@Andy-Unibet I accidentally clicked on No Thanks during the previous month promo 2nd set of free spins :sad:Then I contacted the live-chat about it and she answered that nothing could be done.I know it happened almost a month ago, but some bonus points would be greatly appreciated.@GothMoth wrote:@Andy-Unibet wrote:Hi @miziel / @kramplayer,I don't have access to the slots back offices to credit new spins so I've added €3 in bonus points to your accounts instead.@Andy-Unibet I accidentally clicked on No Thanks during the previous month promo 2nd set of free spins :sad:Then I contacted the live-chat about it and she answered that nothing could be done.I know it happened almost a month ago, but some bonus points would be greatly appreciated.Hi @GothMoth, I had CS check and both sets of free spins were used in March. Poker Janitor Link to comment Share on other sites More sharing options...
GothMoth Posted April 14, 2021 Share Posted April 14, 2021 @Andy-Unibet I'm really sorry that it looks like I tried to deceive you!It's my bad memory - it happened in February. Here are two screenshots from my account history showing what happened. It could be seen that I played the 1st set of free spins on TNT Tumble and that was my last casino activity for the month. And always complete at least the monthly missions for the €3000 freeroll. I could post my entire casino history from 1 Feb although it's quite lengthy, so it become evident that no other TNT Tumble spins were played.Sorry again for wasting your time and all the hassle @Andy-Unibet . Link to comment Share on other sites More sharing options...
kramplayer Posted April 14, 2021 Author Share Posted April 14, 2021 @Andy-Unibet recieved! Big thanks 1 Link to comment Share on other sites More sharing options...
Andy-Unibet Posted April 15, 2021 Share Posted April 15, 2021 Sorted now @GothMoth 1 Poker Janitor Link to comment Share on other sites More sharing options...
GothMoth Posted April 15, 2021 Share Posted April 15, 2021 Thank you very much @Andy-Unibet 😃 1 Link to comment Share on other sites More sharing options...
FreedoM Posted May 6, 2021 Share Posted May 6, 2021 This is embarrassing but I too miss clicked "No Thank You" on the 15x "Free Spins" on "Money Train 2" from completing May Mission Nr3! 🤦♂️ Help! @Andy-Unibet @Jami-Unibet Link to comment Share on other sites More sharing options...
Andy-Unibet Posted May 6, 2021 Share Posted May 6, 2021 Sorted 1 Poker Janitor Link to comment Share on other sites More sharing options...
Sparrow473 Posted August 25, 2021 Share Posted August 25, 2021 I must be the dumbest dumber in Unibet universe, but happened to me just now again. Mission 2 completed, got that 10 spins to Temple Tumble, game was lagging again, I was extremly careful, not clicking like an idiot, aaaaaand here wo go again: NO, THANKS! LOL Clicked 3 times to the same area ("Touch to continue!"), not too fast, carefully, when the screen switched, the "NO, THANKS" option was already checked, spins gone.... @Andy-Unibet can you give me a helping hand please with some compensation? And can somebody really care of this issue? Yes, I might buy a newer notebook... Link to comment Share on other sites More sharing options...
Andy-Unibet Posted August 25, 2021 Share Posted August 25, 2021 Replaced with BPs. I'd expect the issue is likely to be at your end based on the number of players that complete the missions and the infrequency of spin issues. 1 Poker Janitor Link to comment Share on other sites More sharing options...
Sparrow473 Posted August 25, 2021 Share Posted August 25, 2021 Thank you for the quick reaction, and the BPs!👍 As I saw, I'm not the only one who suffers from this issue, but of course my end can cause it. Seriously I was so careful, that no idea how could it happen. Link to comment Share on other sites More sharing options...
Andy-Unibet Posted August 25, 2021 Share Posted August 25, 2021 Do you play the spot in the client or on the website? Poker Janitor Link to comment Share on other sites More sharing options...
Sparrow473 Posted August 25, 2021 Share Posted August 25, 2021 I opened the slot from the poker client. Link to comment Share on other sites More sharing options...
Andy-Unibet Posted August 25, 2021 Share Posted August 25, 2021 I'd recommend trying to launch it on the website instead and see if you have the same issue. Even trying play money should give a good indication if it is slow. 1 Poker Janitor Link to comment Share on other sites More sharing options...
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