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Wrong set of a promotion, t&c changed after


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@ReCorpH I want your opinion if it's fair what did Unibet in a promotion

New promo yesterday in Unibet Romania, a 24 hours casino tournament for some casino games. Tournament named Lucky Spin, so it's about one spin. T&c of the promo very clear, it's not first time I see this kind of tournament, the ranking is made from the formula (win/stake)x100=points. So the best multiplier from a slot spin wins. You have here the promo and t&c from yesterday:

https://www.unibet.ro/promotions/casino-promotions/oferta-de-miercuri

uni2promotermeni.thumb.JPG.343c18d19704f36c2e037ee8355eae20.JPG

I played a lot some of the slots from the tournament and saw that the points are not updated corectly. Looking in the tournament, I've saw that there is wrote that the ranking is made by the best net win from 20 consecutive rounds, so totally different from what it was in t&c.

I went to live chat support to say about this. Of course I've lost some money and extra I didn't had the points from a big multiplier. Support made a ticket for the marketing team and they said will email me once this will be fixed. 

Yesterday after 21:00, so 20 hours after tournament has started and 4 hours before tournament will finish, guess what I see changed in the promotion? Of course t&c. So what did the marketing team, they didn't changed the ranking table with good points, they changed the t&c with the formula that the rankings are made by best net win from 20 consecutive rounds. Of course, they didn't changed the date in t&c that they modified something, they let 01.04.2021 like nothing bad happened. You have picture here:

1559920771_termenischimbati.thumb.JPG.14bdeb966d632008589d9c4ab9c7a122.JPG

My question to you @ReCorpH is how is possible a website like Unibet can make such thing. Soprobably I was winning 1st prize, 2000 RON (400 euro) giving I was having a very good multiplier in a round, respecting t&c from the promotion. And Unibet is changing t&c, reapeating again because this is very very bad, after 20 hours in the tournament, and I won 100 RON (20 euro) for 20th position.

Of course, no email from Unibet to notify me what they did.

Is this normal? I am losing alomost 50.000 euro in last 15 months and I never belived that a website like Unibet can make this!

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Hey,

Thanks for this, I'll take this up with the marketing team. My guess would be that the T&C was written wrong to begin with (As it's often copied from another similar or even same promotion) but that is just a guess. I doubt I will receive an answer before monday but I'll do my best to update you then.

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@ReCorpH it's not that, all the tournaments named lucky spin are based on points earned from a single spin, multiplier x100.

EXTRA, today another new promotion with a casino tournament, of course the tournament was missing for first 14 hours of the day since somebody put the tournament on Wednesday istead of Friday. They put the tournament after a lot of people made a complaint.

Can you please give to read this topic to the Head of Marketing? Some people are doing big mistakes and they are trying to hide them. I am just tired to be affected every time.

And of course i am expecting to receive the prize with the ranking made by the formula from t&c for 20/24 hours of the promo. 

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@FunckyFish wrote:

@ReCorpH I want your opinion if it's fair what did Unibet in a promotion

New promo yesterday in Unibet Romania, a 24 hours casino tournament for some casino games. Tournament named Lucky Spin, so it's about one spin. T&c of the promo very clear, it's not first time I see this kind of tournament, the ranking is made from the formula (win/stake)x100=points. So the best multiplier from a slot spin wins. You have here the promo and t&c from yesterday:

https://www.unibet.ro/promotions/casino-promotions/oferta-de-miercuri

uni2promotermeni.thumb.JPG.a21b45909d79c346615f5f80ddb9ebac.JPG

I played a lot some of the slots from the tournament and saw that the points are not updated corectly. Looking in the tournament, I've saw that there is wrote that the ranking is made by the best net win from 20 consecutive rounds, so totally different from what it was in t&c.

I went to live chat support to say about this. Of course I've lost some money and extra I didn't had the points from a big multiplier. Support made a ticket for the marketing team and they said will email me once this will be fixed. 

Yesterday after 21:00, so 20 hours after tournament has started and 4 hours before tournament will finish, guess what I see changed in the promotion? Of course t&c. So what did the marketing team, they didn't changed the ranking table with good points, they changed the t&c with the formula that the rankings are made by best net win from 20 consecutive rounds. Of course, they didn't changed the date in t&c that they modified something, they let 01.04.2021 like nothing bad happened. You have picture here:

1421464605_termenischimbati.thumb.JPG.17704fe0ab717d9368b912c06ed11f37.JPG

My question to you @ReCorpH is how is possible a website like Unibet can make such thing. Soprobably I was winning 1st prize, 2000 RON (400 euro) giving I was having a very good multiplier in a round, respecting t&c from the promotion. And Unibet is changing t&c, reapeating again because this is very very bad, after 20 hours in the tournament, and I won 100 RON (20 euro) for 20th position.

Of course, no email from Unibet to notify me what they did.

Is this normal? I am losing alomost 50.000 euro in last 15 months and I never belived that a website like Unibet can make this!


@FunckyFish 

50 000 euros?!?!  Losing that kind of money at slots and gambling it's  a lot in Romania, the medium salary is about 5-600 euros.  Can I ask what d o You work for a living?

 

 

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@FunckyFish the promotion name has absolutely no meaning in this. The thing that matters the most is how the tournament was intended to be set up (Was the T&C or the setup wrong?) and then checking what went wrong in setting it up. I wish all the promotions were perfect, but as it's only humans working (And as a sidenote, a completely new team working in updating the promotions and the sites) mistakes will happen. I agree that  those should be fixed way faster than in 20 hours but I can't make a comment on this before checking the promotion history and comparing it to contact history. We of course can't fix mistakes we don't know has happened until we know they have happened. 

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@ReCorpH you cannot change t&c after 20 hours of a promotion and  don't care about everybody who played until then who checked t&c. 

We are humans, we make mistakes, but not everyday like is happening with Unibet promotions. Sorry to say but from 100 promos, you have mistakes in 90 of them and I am not joking. 

This week you had:

1. Wednesday - tournament with problems, changed t&c after 20 hours.

2. Thursday - EMail to all clients that between 18-19 will have 10 free spins in the available section - no such thing, support said something about technical problems

3. Friday - tournament missing because it was set for Wednesday, not for Friday - tournament was set again after 14 hours and let live 10 hours

4. Saturday - Promo to deposit 100 ron and get 40 free spins for Sweet Bonanza .....or  Money Train 2 ???. T&c says sweet bonanza, in promo banner is written sweet bonanza but we have pictures from money train 2, in the available bonuses is written money train 2. Is this a trap? 🤣

All promos are fixed only after clients reported mistakes, so nobody from Unibet can see these mistakes. Sorry to say, but even a junior employee can see this mistakes.

That's why I told you maybe a marketing manager can check this topic!

Pictures from today's promo:

sam3.JPG.ba64b0bb48e483ff049d407121c3b475.JPGsam2.thumb.JPG.91f735c3aaf00a9d0b32a0e2e5e52023.JPGsam1.thumb.JPG.706edaa3b6cafcc811d6910afef1e73b.JPG

Really this is verry funny...but not for clients who are playing a lot of money at Unibet!!!

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@Boby I've lost more at other two gambling websites. But at least there everything is correct, without mistakes. Or if they make a mistake, it's instantly fixed because people are checking what they put on website. And yes, I have a lot of money to play with (of course not from a basic salary) and most of the money I play on live roulette. I've played some hands in live roulette 15.000 euro/spin. And people in Romania that are playing online have a lot of money. I have myself a lot of friends who are playing only max stakes on slots, 50-100 euro/hand.

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@ReCorpH wrote:

... thank you for reporting it and please keep on doing it, otherwise we can not improve the products or possibly will miss some mistakes made.


Highly doubt anything will change even if we report problems. I did it a few times, other members did it aswell, but nothing changed till this day. Same old, same old.

Badly written T&C, promotion page showing up after promotion already started, etc.

You said there is a new promo team at work?! Can you tell us from when, and could you name them please . Idealy, could they, or at last one, make present here as a community member beacuse only thing that You and Stubbe-Unibet can do is pass the report to them, and it takes time and often is forgotten. 

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@XY You cannot have a marketing team with mistakes 5 days in a row. I am not expecting to see no mistakes at all, but it's embarassing what is happening. I've saw a lot of mistakes this year but I am using very rare a promotion from Unibet. Now I couldn't stay calm to not say anything since from a 400 euro prize I've received 20 euro prize, so huge difference. 

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@Sparrow473 Let's say this is not a mistake ...or a big mistake. I have also minimum 1 ron per round, but the game have 0.8 , 1.6, 2.4 🤣

But when you change all the t&c of a tournament after 20 hours when 4 hours remaining...it's a big mistake and not correct for the people who played in the tournament until that moment.

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  • 2 weeks later...

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