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Winnings paid as bonus rather than cash


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Hi there, I am new to Unibet and just want some clarification please if someone is able to help me? I placed a bet on the racing earlier (was a cash bet and not part of a bonus), the horse won but the money has been added to my bonus balance rather than cash balance so I am unable to withdraw? I'm not sure why it has gone into the bonus balance as it was actual cash I deposited used to place the bet and I didn't use a promotion or bonus? Any help would be gratefully received. Thanks in advance.

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