Jump to content

9 days - Haven't received my 33K NOK!


Kollis
 Share

Recommended Posts

9 days ago, I made a withdrawal of NOK 33,000 to your payment processor Revolut. Effectuating the transaction by UNIBET, both money and my revolut account were flagged as potentially suspicious by revolut's anti-money laundering system having my account immediately frozen. 

I have never seen nor received these money. Have been asking for assistance in the chat at unibet.no but nobody seems to take my issue seriously. Now my patience and confidence for Unibet is starting to blur.

Having my revolut account in restricted mode, I can very little do, and since UNIBET are responsible for effectuating the transaction done in crypto leading to my account become flagged / frozen, no one expect from UNIBET themselves are able to verify  the "source of funds" required by Revolut . I did send Revolut everything I have of sensitive personal documents as required, this includes payroll reports, driver's licenses, passport, proof of bank, proof of address – meaning everything to prove my honest intentions. Revolut are still asking for more documents from me, and they will not give me access to either account or money sent by UNIBET. I've never seen the money due to lockout from account. They have been sent to Revolut, but are subject to manual reviewing which as promised would take the maximum of 48 hours in total, due to revolut customer service. As time being, today 9 days later, I am still waiting for my money. I am  starting to become very annoyed and exhausted.

Please have in mind that my Revolut account is frozen, but not closed, as being mentioned by Anders from Unibet, and the money will not be re-transferred to UNIBET until a dialogue between Revolut and UNIBET takes place. Having several dialogues with unibet, gives me little hope and understanding of this difficult situation i`m facing right now. It is rather pointless to explain the hole case over and over again. I refer to UNIBET's terms and conditions section 6.4 saying:  «Unibet reserves the right to always be able to resolve any dispute, at its own discretion, in accordance to fair treatment.

Therefore, I expect that UNIBET, as a serious casino, adapted to the Norwegian model, gets in contact with their own payment agent Revolut as soon as possible solving this case which I am the victim of. At the same time I would appreciate Unibet to credit my player account those money not received and which I have legally won with your casino. Doing so, I can transfer the money to my bank account instead og being a victim of this chaos.

I would also like to remind of being a great fan of KINDREDS casinos and I have spent a huge load of money from the first day as a member. I feel safe with Unibet because I trust you as a polite casino since I easy can relate your policy to the gambling standards home in Norway, I won`t change to another casino due to this matter.

I have realized that this case arose primarily because my money was sent from Unibet in a crypto currency resulting the transaction being flagged as a potentially illegal transaction by revolut`s anti-money laundering system .Again this This is amplifying that no one else but Unibet can get this issued solved. Without your intervention, I will not be able to open the Revolut account or access the money you transferred earlier. Do you understand? It is quite a significant amount as well, 33,000 NOK in total. I am looking forward to hear from you having this issue sorted out so we can close this case that has almost taken all my time and energy.

For your information hundreds of similar cases are to be found on the internet, through posts written recently, where revolt users have had their accounts and savings frozen without an explaination or information. Revolut`s customer service is only available in the app which for many has been temporarely frozen – an almost redicilous situation. I made an attempt to contact revolut on social media, leading to me being blocked from Revolut letting me as for assistance.

Awaiting a fast solution from you, I wish you a pleasant day ahead.

 

With best regards

 

Kolbjørn Dahl Jacobsen

  • Like 1
Link to comment
Share on other sites

Hey @Kollis.

Are you able to see the funds in your Revolut balance? I'm not quite sure I understand what you mean with "since UNIBET are responsible for effectuating the transaction done in crypto". 

We can not verify your Revolut account in any way, that is something you will have to do with them. In the case of "Source of Funds" we can provide you with a statement showing you've made the withdrawal from us. Could you also elaborate this a bit? "as being mentioned by Anders from Unibet, and the money will not be re-transferred to UNIBET until a dialogue between Revolut and UNIBET takes place."

Link to comment
Share on other sites

@Kollis Don't use Revolut for transactions to gambling websites. For 10-100 euro you will not have any problems, but if you have big transactions Revolut is blocking accounts. I had myself my Revolut account frozen for two weeks because of this and the support told me that i will have problems if i will still use account for this kind of transactions. I had to send bank statement, but i waited two weeks to unfroze my account. Unibet has nothing to do with this, you need to solve this with Revolut support. 

  • Like 1
Link to comment
Share on other sites

I mean that i have never seen those money since i put them for withdrawal in my unibet account. I cant access the revolut account andvthere fore i have no clue if they are rhere or not. This automatic system that revolut has got, freezzed the account and money. So here I am, never seen any money, which mean in practical view, unibet never paid me. 

Link to comment
Share on other sites

There isnt any support. I have tried everything. Dont u get it, they even blocked me on social.media. offcourse they are responsible for that the money isnt available for me. Revolut is unibet money agent meaning they are somehow in a commitment and unibet can contact them directly. The point is that i have never seen those money, i asked a proof of transaction which unibet didnt send me, this has nothing to do with me. Just send my money. 

Link to comment
Share on other sites

@Kollis I'm not sure I understand what you mean. Our system shows the withdrawal as processed as normal. Has Revolut blocked you from all their channels? They should have some channel available for you to try. But once it's out of our system and we've sent it to your Revolut, there's nothing we can do. Revolut is their own entity with their own processes. 

 

Edit: If you wish, I can have Customer Support send you a statement of what has happened in your account from our side.

  • Like 1
Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share

×
×
  • Create New...