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Verification electronic form of proof of address


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In your help section it says that i can send an electronic form of bank statement as proof of address so I've done that but it was rejected and customer service told me it has to be a letter so I've sent another 2 documents (internet bill and government letter) both of them have been rejected so now I've sent you another pdf with bank statemen from my other bank and waiting for it to be verified. Its really annoying as this is the forth document i really hope anyone could have a look at the documents and tell me what's wrong with them and why you can't accept it. I just got some pending withdrawal which I've been waiting for it for around 2 weeks now. Thanks for the help.

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