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Not received "deposit £10, get £40" bonus


RL317
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Hi there. I just signed up today after seeing this welcome offer, but something seems to be wrong. I deposited £10 after registering and opting in, but it hadn't gone through. The T+Cs state it's awarded immediately after depositing but I hadn't received it after spending the initial £10 so I deposited another £10 and the bonus still hasn't appeared. The bonuses page says it's "active" but just prompts me to deposit again to receive it. I double checked the T+Cs for any other requirements but I've done the few steps necessary already. 

 

Is there supposed to be a delay of some kind before it's actually awarded? I'll attach some screenshots showing my deposits and the bonus status page. Thanks!

Screenshot_20210304-173310.thumb.png.a22da8b874f2242f7c17794ae1ee011b.png

 

Screenshot_20210304-173404.thumb.png.e89bf1af3ffd2e27e1453875131ab545.png

 

Screenshot_20210304-174306.thumb.png.8ac9d6814360af3496e6c366b7ba1a5c.png

 

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