stuartm Posted March 4, 2021 Share Posted March 4, 2021 i i have sent all my documents yesterday , and my account is still locked pending verifycation, i also have a pending withdrawl, when i contact live chat no one can help me would it be possbile for someone to contact the correct department as to see if the documents were ok and why it is taken so long for verification to use my account as i have not received any contact at all from any departmentThanks Link to comment Share on other sites More sharing options...
Jami-Unibet Posted March 4, 2021 Share Posted March 4, 2021 Hey @stuartm, as the documents have been sent in only yesterday, lets give it a couple business days atleast. :) Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
stuartm Posted March 4, 2021 Author Share Posted March 4, 2021 ive know problem waiting but each time i am on the chat im being fobed off , all i wanted was someone to check the documents were all correct and in order , or apparently ive to wait 48hrs from when the last document was received Link to comment Share on other sites More sharing options...
Jami-Unibet Posted March 4, 2021 Share Posted March 4, 2021 Hey,I've checked the documents and based on my experience they look fine. I am not the one making that decision though so I can't promise that. In case they are not approved, you will receive communication of what document is needed again. Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
stuartm Posted March 4, 2021 Author Share Posted March 4, 2021 Thank you Link to comment Share on other sites More sharing options...
stuartm Posted March 5, 2021 Author Share Posted March 5, 2021 Day 3 / 2 emails sent no repply from the emails them, live chat useless Account Not Verified Link to comment Share on other sites More sharing options...
Prdavis Posted March 5, 2021 Share Posted March 5, 2021 Hi Stuart,I've been waiting 13 days for a withdrawal and that's after being verified on day 2. Good luck with your verification...! Link to comment Share on other sites More sharing options...
stuartm Posted March 5, 2021 Author Share Posted March 5, 2021 wow 13 days i am waiting on a withdrawl also "Pending" untill verfication is complete I deposited know problem , I won a bet on the horses and as soon as i hit withdrawl "verification need " keep me update on your verification Link to comment Share on other sites More sharing options...
stuartm Posted March 6, 2021 Author Share Posted March 6, 2021 Day 4 Still no email responce for customer care after 3 emails , account still pending verification all documents sent Link to comment Share on other sites More sharing options...
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