nt Posted December 24, 2020 Share Posted December 24, 2020 Hello my account is verification over one week. But I send all documents and all were check long time ago. And now another verification without documents what is it? And when my account work? I cant deposit withdraw or even play Link to comment Share on other sites More sharing options...
nt Posted December 24, 2020 Author Share Posted December 24, 2020 @JeppeL @ReCorpH you can help please? Or you know who can? Link to comment Share on other sites More sharing options...
Jami-Unibet Posted December 26, 2020 Share Posted December 26, 2020 Hey @nt found this now! I can't access the details of the case but I will ask for an update from people who can! Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
nt Posted December 26, 2020 Author Share Posted December 26, 2020 Thats good, thanks @ReCorpH :) Link to comment Share on other sites More sharing options...
nt Posted December 26, 2020 Author Share Posted December 26, 2020 @ReCorpH Did people reply you? Have you any update? Link to comment Share on other sites More sharing options...
nt Posted December 28, 2020 Author Share Posted December 28, 2020 hello?? still really nothing? it is 12th day my account not work... I start doubt if he ever come back normall..? Link to comment Share on other sites More sharing options...
nt Posted December 28, 2020 Author Share Posted December 28, 2020 @ReCorpH sorry for tag you but you were the only who at least reply one time. can you help or do something to solve please??? I dont know even reason why my account is blocked. i did something wrong??? on other site I never have blocked account even 1 day and here 12 days without saying why... I want just unblock my account it is too much? Link to comment Share on other sites More sharing options...
Jami-Unibet Posted December 28, 2020 Share Posted December 28, 2020 Hey @nt no problem! I'll ask for an update, there is nothing yet. :) Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
nt Posted December 28, 2020 Author Share Posted December 28, 2020 @ReCorpH thanks for try :) but this is biggest problem "nothing yet"... It is 12 days my account blocked and I dont know why. If its my fault say me and I will solve if I can but they dont even say me what is wrong or what I can do Link to comment Share on other sites More sharing options...
Jami-Unibet Posted December 28, 2020 Share Posted December 28, 2020 Hey @nt, it's not your fault but I can not go in to detail why this is taking it's time. Sorry. Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
nt Posted December 29, 2020 Author Share Posted December 29, 2020 Thank you @ReCorpH for saying this at least. But it look like all who I contact cant help me because live chat say same. It is very bad and look like I cant do anything to get my money and account back..? 1 Link to comment Share on other sites More sharing options...
nt Posted December 29, 2020 Author Share Posted December 29, 2020 @ReCorpH do you just know who I can contact to help me? because unibet is first site I had where live chat clear say they cant help with account, that is strange. So if unibet cant, any other organisation control it? Link to comment Share on other sites More sharing options...
Jami-Unibet Posted December 29, 2020 Share Posted December 29, 2020 Hey @nt, there are of course regulatory bodies such as the MGA that grants the licenses. They will require you to formally complain to us first which can be done, but I think it'd be better if you give me a bit of time to try and get an update for you. :) Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
nt Posted December 29, 2020 Author Share Posted December 29, 2020 Hey @ReCorpH of course will be very good if you can get update :) tomorrow will be 14 days with my account blocked and still nobody say why so I wait very long I think too long. even if there are really problem just say what is bad Link to comment Share on other sites More sharing options...
nt Posted December 31, 2020 Author Share Posted December 31, 2020 @ReCorpH still nothing update? now topic can change to account verification two weeks but still I dont know what is verification and why. if unibet want block my account just ok say it and say why. I dont think I want play more but only my money on account Link to comment Share on other sites More sharing options...
Jami-Unibet Posted January 2, 2021 Share Posted January 2, 2021 Hey @nt!I'll have an update on this for you today! 1 Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
nt Posted January 2, 2021 Author Share Posted January 2, 2021 @ReCorpH Thanks for try to help but really update will be today? Still nothing or not here you write the update? Link to comment Share on other sites More sharing options...
Jami-Unibet Posted January 2, 2021 Share Posted January 2, 2021 You should have received an email a few hours ago! Let me know if there's nothing and I can PM you here. :) Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
nt Posted January 2, 2021 Author Share Posted January 2, 2021 Yes nothing is on my email and account still not work can you please pm? Link to comment Share on other sites More sharing options...
nt Posted January 2, 2021 Author Share Posted January 2, 2021 @ReCorpH Link to comment Share on other sites More sharing options...
Jami-Unibet Posted January 2, 2021 Share Posted January 2, 2021 Sure @nt, I'll send you a message shortly! :) 1 Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
nt Posted January 2, 2021 Author Share Posted January 2, 2021 @ReCorpH hi when you send please also write here because I still dont have nothing maybe you didnt yet send but maybe another bug and I dont see? Link to comment Share on other sites More sharing options...
nt Posted January 3, 2021 Author Share Posted January 3, 2021 Still no message what happen @ReCorpH? Link to comment Share on other sites More sharing options...
Jami-Unibet Posted January 3, 2021 Share Posted January 3, 2021 Hey @nt I've just sent you a message! I wanted to have this sorted first but was unable to do so yet. :/ 1 Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
nt Posted January 3, 2021 Author Share Posted January 3, 2021 Thank you @ReCorpH I at least know what is going on but topic still open as still I dont know when my account will be u block. Also I sent you message if you have time please read and reply to clear situation Link to comment Share on other sites More sharing options...
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