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Not getting freespins after completing wager amount

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There has been a few times were i have completed wager bonuses but not recieved my free spins (bonus where when you bet for a spesific amount on casino you get free spins) latest time this happened to me was 30 minutes ago. My active bonus was bet a spesific amount on casino and get 60 free spins on Starburst. But after completing i never recieved the spins. This has happened to me about 5 times now and i really need help on how to get my free spins. 

Here is a picture showing what it says in my active bonuses after completing the wager amount. but still not recieving the spins.


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