JAPPE_99 Posted October 22, 2020 Share Posted October 22, 2020 hi,I made an unibet account a long time ago (~2 years ago) and i couldn't verify my account because the documents were to old and a was trying to verify it for a few hours with different methods/documents and after a while i just gave up. But now i want to make a deposit and it says that my account is already verified while i haven't been on this account for 2 years and when i try to make a deposit it says 'please verify account". So i don't know what to do? Link to comment Share on other sites More sharing options...
JeppeL Posted October 22, 2020 Share Posted October 22, 2020 Hi @JAPPE_99 and welcome to the community :)I'll check up on your account and have a look at the situation./Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
JeppeL Posted October 22, 2020 Share Posted October 22, 2020 @JAPPE_99 So it appears the proof of address you sent in at the time couldn't be approved and thus the verification couldn't be completed.In order to complete the verification, could you please send an email to your local customer support, or to us here on the community at contact@unibetcommunity.com with a proof of address that's no more than 90 days old. It can be a utility bill, tax return, bank statement or an official government letter - all 4 corners need to be visible on the document./Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
JAPPE_99 Posted October 30, 2020 Author Share Posted October 30, 2020 dear,why coulnd't it be approved? all corners are visible and my name & adress are on it?greetsWillemse Jasper Link to comment Share on other sites More sharing options...
Jami-Unibet Posted October 30, 2020 Share Posted October 30, 2020 Hey @JAPPE_99,Unfortunately the document is not clear as in what it is. Here's the guideline: Poor of Address - acceptable types: utility bills, tax returns, Bank Statements, official government (NOT mobile phone, medical, subscriptions or insurance policies) Showing all 4 corners of the page. Let me know if there is something unclear and I'll do my best to clear it up. :) Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
JAPPE_99 Posted November 3, 2020 Author Share Posted November 3, 2020 hi, i have send another document as proof of adress a couple of days ago but i haven't had a repl yet.This document is a bank statement with my info like that includes my adress and full name. greetsWillemse Jasper Link to comment Share on other sites More sharing options...
Jami-Unibet Posted November 3, 2020 Share Posted November 3, 2020 Ok perfect thank you @JAPPE_99, I'll push the case forward. :) Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now