Unibetclient blocked for Austrians

[Shippendales]

Hey Guys,

apparently due to new German regulations, Austrian have also been blocked from the Pokersoftware. I have been playing on Unibet for 1.5 years now, and up to this date I was satiesfied with your service.

Unfotunately the recent practise is shocking. I am an Austrian citzien, living in Austria being blocked from the Software due to a new German regulation, that should not affect me at all. Fun fact Germans citziens abroad, can still access Unibet.

The browser is not a option for me, since I play a high volume and usually 9 tables at a time.

To sum the whole situation up, it is a quite a poor statement for Unibets business practice, excluding players due to the lack of setting up the access of their own software properly.

[CuteRaven]

From what I have understood, German regulators came with the news of regulations suddenly and didn't give poker rooms much time to prepare/react. Hopefully a solution is found soon so that Austrians can play properly again.

[Marco182]

maybe we are allowed to play with the english client or something like that shouldtn be that of a problem

[Shippendales]

That sounds like a good idea to me if it is technically feasible.

Instead of banning citziens of a country that have no affiliation with the German regulation in the first place.

[Marco182]

and max 4 tables is also very n1 for the flop race promo 

[Andy-Relax]

---

@Shippendales wrote:

That sounds like a good idea to me if it is technically feasible.

Instead of banning citziens of a country that have no affiliation with the German regulation in the first place.

---

Austrian players are not banned, they just can't access the desktop version of the client. Web and mobile clients will work fine.

[Marco182]

maybe you should give players from Austria an poker bonus like the first deposit bonus because now we can quit the flop race promo

[Uni-Rep]

As a small apology, we have credited a €500 playthrough bonus to affected players (that aren't from Germany).

[Marco182]

thx

very n1

[Marco182]

How do i clear the bonus ? rake or points?

[Uni-Rep]

---

@Marco182 wrote:

How do i clear the bonus ? rake or points?

---

Rake. You essentially get an extra 20% RB :)

[Jocard333]

Hello Unibet-Team,

Will it be a permanent state that the Desktop client is not available from Austria?

I am moving from Germany to Austria, because of the new regulations. I dont see the reason why it should affect Austrians.

I know that the web version of the client is still available, but I dont think it is an equivalent replacement for the Desktop version.

 

Best regards

[Shippendales]

Thank you very much for the 500 € reload bonus, it is a nice gesture.

Hopefully you can add a solution for Autrian players before the daily hexa races start again on the 10th November. With merely 4 tabling it would be impossible to compete for the promotion.

Cheers

[Uni-Rep]

@Jocard333, no, it is not a permanent situation :)

When we have the proper table cap in place (likely next month), Austrians can play as before.

[Jocard333]

I knew Unibet would have the right solution for everything :) Seriously you are the best Poker Site out there. Your customer support and how you stand up for the players is outstanding!!!

[Shippendales]

Hey Gents,

any updates when Austrian will have access to the poker client again?

[Andy-Relax]

---

@Shippendales wrote:

Hey Gents,

any updates when Austrian will have access to the poker client again?

---

The 17th of November hopefully.

[Shippendales]

thanks for the quick response Andy. I really hope that will be the case. Without software access, the ability to play more than 4 tables, it is impossible to cash in the upcomming Hexa races from 13th November onwards...

[Marco182]

is there a way to get the bonus time a little longer i need more time for 1 step ( it is a big one 25 and i am such a microgamingplayer)

the 1€ steps and the 7€ steps are completet but a 25 step is a big one for me