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Balance £0 -but my Bet Won


stuwelly85
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Go to solution Solved by Jami-Unibet,

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I don't belive so, my account is now, I've only placed 2 bets;

10/10/2020 - Montenegro V Azberajan, - and I lost this bet.

12/10/2020 - I used the refund offer £40 bet on Liverpool - Everton to draw, and won this bet. 

Today I logged into see that my balance is zero?

Thank you for your help, I appreciate you looking into my case.

 

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Hey @stuwelly85,

The bonus expired a few minutes before the payout was made. In our system this means the payout will be made with sum of 0 as the bonus has expired. 

I can't fix this myself but I've sent it to our sportsbook to see what they can do. :)

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Hey @stuwelly85, the bet was indeed made in the right timeframe, but the settlement of the bet was later than the bonus expiry time. Hence the payout was made with the sum of 0. 

But this being said, our sportsbook department got back to me and the bet has been paid out in full. :) 

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