WileyHack Posted October 10, 2020 Share Posted October 10, 2020 Hi, guys. Sorry to have to bring this up again: October 8th at 6:25:07 PM I placed my $10 pre-match bet and have not received my $5 free in-play bet for this Sunday. I hope that this will be seen and corrected as smoothly and quickly as you have done last time. Also, aren't tickets for Betting Freeroll tournament's given out for $10 sports bets? I think you may have missed 1 or 2 of those as well... although my main concern is the $5 free bet. Thanks Unibet and moderators!(I really appreciate how Unibet corrects errors and oversights, but I what I truly wish is that they would not happen after the first time. Don't get me wrong, Unibet to me is one of the top sites for a fair poker experience and one of the best sports books, but I am sorry to say that too many times I've been made to feel like a bother and a complainer. And that's not a good feeling ☹️) Link to comment Share on other sites More sharing options...
WileyHack Posted October 10, 2020 Author Share Posted October 10, 2020 Have I posted this in the right place? with having had no responses I've grown concerned as Sunday is fast approaching.Hello...??? Link to comment Share on other sites More sharing options...
GR1ZZL3R Posted October 11, 2020 Share Posted October 11, 2020 @WileyHack The weekends tend to be quieter with mods a bit scarcer to find. Tagging @JeppeL and @ReCorpH in case someone's around. 1 "How often have I said to you that when you have eliminated the impossible, whatever remains, however improbable, must be the truth?" Link to comment Share on other sites More sharing options...
Pesek Posted October 11, 2020 Share Posted October 11, 2020 @WileyHack About this freebet i don't know why you just didn't use chat to fix this. Customer service will give you this freebet for sure if you fullfiled all conditions. I had the same problem, wrote an email with screenshot and had freebet in about 2 hours. 1 Link to comment Share on other sites More sharing options...
Jami-Unibet Posted October 11, 2020 Share Posted October 11, 2020 Hey @WileyHack! I'll look in to this. But as @Pesek said if you are in a hurry then you can also contact our Live Chat in case we miss it here in the Community. :) Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
WileyHack Posted October 18, 2020 Author Share Posted October 18, 2020 I've just received a email asking me to mark this as a solution. What!!! I ended up contacting live chat after the site started recognizing me as being from some country (can't remember which) that wouldn't let me login from. While I was trying to figure that out I then proceeded to get my account frozen (my fault for having my caps lock on -haha). I was assured the free bet would be given Monday. Of course this was very unsatisfactory and not at all what the promo promises, I took it for what it was. I was happy to have access to my account again. Monday came and wepnt and no free bet. Now you're going to send me emails asking me to "accept a solution"??? What!!! There hasn't been one and I gave up! Link to comment Share on other sites More sharing options...
Solution JeppeL Posted October 18, 2020 Solution Share Posted October 18, 2020 So sorry about that @WileyHack, it'll be coming right up and on your account in a couple of minutes!/Jeppe 1 Former Community Manager Link to comment Share on other sites More sharing options...
GothMoth Posted October 18, 2020 Share Posted October 18, 2020 I have exactly the same problem @JeppeL . The other free bets from the promo were issued in a timely manner. Me and @ReCorpH wondered if the reason id the 20BGN stake which I placed, but as no currency conversion is mentioned in T&Cs, I guess it's just a bug.Here is my qualifying bet: Link to comment Share on other sites More sharing options...
Jami-Unibet Posted October 18, 2020 Share Posted October 18, 2020 Hey @GothMoth, I've forgotten to check up on that! I'll ask again and reply in your thread. :) 2 Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
WileyHack Posted October 18, 2020 Author Share Posted October 18, 2020 Hey thank-you so very much! In this case you have gone above and beyond! (and just when I had given up all hope...) Once again Unibet makes things right! Thanks again! Link to comment Share on other sites More sharing options...
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