Rugrat Posted October 3, 2020 Posted October 3, 2020 I just deposited to poker but money went to main account and i can't see how to get it to poker. Can anyone explain?
Rushbie Posted October 3, 2020 Posted October 3, 2020 Hi @Rugrat , the money you deposit turns to bonusmoney first, IF you choose to take an offer when depositing, and that doesn't show instantly on the balance. Bonusmoneys also can't be played on poker. All the money in general are playable on any section (poker, sportsbetting, casino, bingo..) and there's only one account balance for all of those. You can check are they bonus money now from the profile-menu on main site But I'll tag some mods to help you with more details, might take a little while, but you'll get it figured out soon. Meanwhile if in a hurry, you can contact the Live Chat for help. Just click the pre-set questions through first, and the button is there. @ReCorpH @JeppeL 1
Uni-Rep Posted October 3, 2020 Posted October 3, 2020 I can confirm the above. When selecting a bonus offer for another product, the balance won't show in the poker client. You can contact CS on the chat if you want the bonus removed right away :) Check the latest poker release notes. Have a look at our poker promotions.
Rugrat Posted October 4, 2020 Author Posted October 4, 2020 Thank you for the responses. Not sure I saw anything about bonus offers but i don't want any and will contact to have them removed. I withdrew the money I depositied and will pay attention next time
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now