Urszula Posted September 30, 2020 Share Posted September 30, 2020 Hello, I made a deposit from my husband's card. Sorry, I made a mistake, I didn't read the rules, I could do it from my account. I was asked to verify the ID card and the debit card from which the payment was made. The proof was verified immediately, but the card verification has been taking 25 days and nothing. Can you ask for help and speed up verification? Thank you Link to comment Share on other sites More sharing options...
laifstaile Posted September 30, 2020 Share Posted September 30, 2020 i tag @ReCorpH he can help u If u want a chop u do not get it....If u do not want chop u get it... Link to comment Share on other sites More sharing options...
JeppeL Posted September 30, 2020 Share Posted September 30, 2020 Hi @Urszula and welcome to the community, though it's under these circumstances where you're waiting to documents reviewed.We'll try and see if we can't have it looked at soon as possible, though we're experienceing a bit more pressure than usual in the team that handles these kinds of cases. Sorry for the long wait though, we'll put an update for you here when we hear something back so you don't need to go through the live chat again for an update.Best regards,Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
Urszula Posted September 30, 2020 Author Share Posted September 30, 2020 thank you Jeppe-Unibet, waiting for an update, I will let you know if anything has changed Link to comment Share on other sites More sharing options...
Urszula Posted October 1, 2020 Author Share Posted October 1, 2020 Jeppe-Unibet will it go on for months with no response like in others? is it serious Link to comment Share on other sites More sharing options...
Urszula Posted October 5, 2020 Author Share Posted October 5, 2020 @JeppeL , @ReCorpH could you help me somehow, 30 days and still no answer :/ Link to comment Share on other sites More sharing options...
Urszula Posted October 8, 2020 Author Share Posted October 8, 2020 @JeppeL , @RayL after 30 days I was asked for additional documents, they were delivered immediately, will their verification again take another 30 days? why can't it be checked immediately, since I've been waiting so long Link to comment Share on other sites More sharing options...
Urszula Posted October 13, 2020 Author Share Posted October 13, 2020 Could someone please help me and speed up this verification? I have been waiting 38 days, 8 days ago I was asked for more documents, I delivered immediately, I have to wait another 30 days? Help Link to comment Share on other sites More sharing options...
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