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verification 25 days and nothing


Urszula
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Hello, I made a deposit from my husband's card. Sorry, I made a mistake, I didn't read the rules, I could do it from my account. I was asked to verify the ID card and the debit card from which the payment was made. The proof was verified immediately, but the card verification has been taking 25 days and nothing. Can you ask for help and speed up verification? Thank you

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Hi @Urszula and welcome to the community, though it's under these circumstances where you're waiting to documents reviewed.

We'll try and see if we can't have it looked at soon as possible, though we're experienceing a bit more pressure than usual in the team that handles these kinds of cases. Sorry for the long wait though, we'll put an update for you here when we hear something back so you don't need to go through the live chat again for an update.

Best regards,

Jeppe

Former Community Manager
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