Bet settled incorrectly

[Thorndale]

Hello, had £10 each on zamarkhan 4:45 sedgefield , horse won ( after a stewards) but you have settled the place but not paid out as a winner , can you sort please 

[Jami-Unibet]

Hey, I'll pass this on. :)

[Thorndale]

Sorted now , thanks for quick response  

[Noisette]

I have the same problem with my Zamarkhan bet, still not resolved despite posting on it.