250 Low Leaderboard Bounty

[MicroBeard]

The tournament is just stuck for some time and on the table it appears a message " Tournament is on the break". What is happening?

[old_nick]

Indeed, something is obviously not right

[pinki]

true, i have 'Tournament will start shortly' since register  - maybe 15-20mins

[Eldred]

Bloody long tea break, I could have knocked up a proper meal in that time

[GN1991]

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@MicroBeard wrote:

The tournament is just stuck for some time and on the table it appears a message " Tournament is on the break". What is happening?

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@ReCorpH @Stubbe-Unibet @JeppeL @Andy-Unibet 

[BR70]

This tournament appears to be on permanent break. Either that, or it's permanently broken.

[old_nick]

Doesn't exactly fill me with confidence

[BR70]

I've NEVER heard of or experienced a poker room flaw like this before. Has this ever happened to anyone else? Bug with the new software client?

[Eldred]

Yep it's bizarre. Wonder how long we should wait it out for? I think after an hour it might be reasonable to assume this isn't going to finish. 

[old_nick]

Sadly it appears this isn't unprecedented. Both the description of the issue and the lack of information here from Unibet appear very familiar https://www.unibetcommunity.com/t5/Poker-Help/Dwarf-Star-Bounty-20402975-tournament-Froze-and-didnt-return/m-p/345758

[tomaatja]

me 2

[BR70]

Holy cow! That's brutal that this is a regular occurence!

[Uni-Rep]

Sorry about the issue guys! I was out for a walk with the dogs, so couldn't reply before.

The tournament will soon be cancelled, according to the cancellation policy. Again, really sorry this happened!

[BR70]

Does anyone have a link to the cancellation policy?

[Uni-Rep]

Tournament Cancellation Policy
In the unfortunate event of a multi-table or Sit & Go tournament being cancelled due to a problem in the
Unibet poker software these rules will kick in depending on the state of the tournament.

52. The tournament is canceled before the start:

• The players will be refunded the tournament buy-in and fee in full including any multi-entries. In case of registration by a ticket, this ticket will be re-credited.

 

53. The tournament has started but players are not “in the money yet” (reached the prizes):

• The remaining players will be refunded their fee including re-buy and add-on fees.
• The player supplied pot is split into two equal pools. The first pool will be distributed equally between all remaining players. The second pool will be distributed between all players in proportion to their chip count.
• Exception: if the Tournament is a freeroll the added prize pool is divided even if it's not a player supplied pot.

 

54. The tournament has started and players are “in the money” (have reached the prizes):

• The remaining players will be refunded their fee including re-buy and add-on fees.
• If players are not on the final table each player will receive the lowest remaining prize and the rest of the pot is distributed in proportion to their chip count.
• If players are on final table the prize pool will be redistributed according to the ICM (Independent Chip Model) chop, if they are in the money.
• If the tournament paid out non-monetary values, (like tickets, freespins or seats), the prize pool will be converted to regular funds and distributed accordingly.

 

If cancelled tournament is a bounty tournament then player is given his own bounty value.

We reserve the right to alter cancellation payouts or to alter this policy.

In case of disputes, Unibet management decision will be final

[Sparrow473]

OK, tournament was cancelled, everybody was refunded.

But what was the issue? Why freezed? Bug? Manually poked? Cyber attack, or what?

@Stubbe-Unibet 

[BR70]

@Stubbe-Unibet, any chance of actually closing the tournament? My table pops up when I open the client. I can close it, but then the table icon flashes at me. At it will happen whenever I open the client.

[Torvaline]

@Stubbe-Unibet i think  this was no god,ive just payd the 2 om by in and didnt get to play one hand at all.and when it was canceled i only got 0,17 in payback?? Thats not right though? As long as i didnt get to play at all?