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Posted

Tried to cash out during five minutes at end of games. Denied at least 20 times. Cost me between 500-600 SEK. This is total BS. 
This is a matter of trust. 
i have a 40 second film of me trying to cash out. 

Posted

Hey @Jakeidaoscar and welcome to the Community!

Unfortunately the cash out has been unsuccessful due to changed odds/price. "There are  several cash out attempt for coupon 2754797781. All attempts were rejected due to odds changes / Requested amount does not match calculated amount." This can sometimes happen, and is accordance with our rule: 

The 'Cash Out' function allows the Account Holder the possibility to redeem a bet, which status has not been settled yet, at its current value. It is available on selected events both in pre-match and live, as well as on both single and multiple bets. Cash Out functionality cannot be used on free bets. Cash Out requests might be subject to the same delay procedure as listed in “Section A, Para 4.5”. Should it happen that during this delay, for whatever reason, either the offer is removed or odds fluctuate, the Cash Out request will not be accepted and the Account Holder will be notified with an on-screen message. Unibet reserves the right to offer such functionality solely at its own discretion and does not acknowledge or accept any liability whatsoever if the Cash Out functionality is not available. Should a Cash Out request be successful, the bet will be settled immediately and any subsequent events which occur in relation with the bet will not be taken into account. In the instance of a cashed out bet having suffered from a technical, pricing or settlement error at any time between the time of original placement and the cash out, Unibet reserves the right rectify such inaccuracy in accordance with “Section A, Para 6.2”.

 

Unfortunately there is nothing we can do about this at this time. :(

 

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