Sparrow473 Posted August 20, 2020 Share Posted August 20, 2020 Pls help me, @Stubbe-Unibet @ReCorpH !I' ve just accomplished poker monthly mission part 4, and when i wanted to use the 20 freespins on "Let's get ready to rumble", I' ve missclicked on "NO, THANKS" button. Is there any possibility to get back those free spins, or they are lost?Thanks in advance!EDIT: You know, there is "Click to continue" thing, and i've clicked one more.... Just on that button... Why is it there anyway?:waterfall: Link to comment Share on other sites More sharing options...
Jami-Unibet Posted August 21, 2020 Share Posted August 21, 2020 Hey! You mean when you open the game and it asks "Do you want to use your free spins now"? Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Purps Posted August 21, 2020 Share Posted August 21, 2020 @ReCorpH The "no thanks" option on accepting the free spins is rather poorly placed, because it's located on the exact same spot where on the previous screen ( game demo screen ) you are forced to click the "click to continue".If you accidentally double click the "click to continue" it will result in refusing the free spins. :sad: 4 Link to comment Share on other sites More sharing options...
Jami-Unibet Posted August 21, 2020 Share Posted August 21, 2020 I believe that's something that comes directly from the game provider, but I will of course pass the feedback on. @Sparrow473 I'll also try and get you the spins back. :) 2 Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Sparrow473 Posted August 21, 2020 Author Share Posted August 21, 2020 Yup, it happened exactly how @Purps explained.Thx @ReCorpH! 1 Link to comment Share on other sites More sharing options...
Messwithme Posted August 21, 2020 Share Posted August 21, 2020 @ReCorpH I have the same issue if you could look into it please.Can you also check this tournament "Turneul de nota 20" it's for the Romanian market.I won 200 spins on Super Hot slot but since my account balance is in euro it's not automatically credited.Could you look into this as well please? Link to comment Share on other sites More sharing options...
Jami-Unibet Posted August 21, 2020 Share Posted August 21, 2020 Hey @Messwithme, I'll check that too. :) 1 Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Sparrow473 Posted August 24, 2020 Author Share Posted August 24, 2020 Hey @ReCorpH ! Any news about the spins? Link to comment Share on other sites More sharing options...
Messwithme Posted September 14, 2020 Share Posted September 14, 2020 @ReCorpH ay news on those spins? I think i won some other freespins meanwhile.I also made a deposit yesterday and i shouldve receive some freespins on Legacy of dead.Could you sort it out please?Not like the last time,actually sort it out. Link to comment Share on other sites More sharing options...
Sparrow473 Posted September 21, 2020 Author Share Posted September 21, 2020 Hey, @ReCorpH ,1 month passed, any news on those freespins? Just give me an answer that will I get those spins: YES or NO, please!🆗Or ReCorpH even is still Unibet employee, @Stubbe-Unibet?😛Or is it just a test of my patience? I think I've accomplished! :) Link to comment Share on other sites More sharing options...
JeppeL Posted September 21, 2020 Share Posted September 21, 2020 Real sorry @Sparrow473 and @Messwithme, but I'll have to get in touch with ReCorpH to hear about progress on this and who he's been in touch with. He's been on holiday but is back tomorrow, we'll get you an update early afternoon!/Jeppe 1 Former Community Manager Link to comment Share on other sites More sharing options...
Solution Jami-Unibet Posted September 22, 2020 Solution Share Posted September 22, 2020 Hey @Sparrow473 and sorry I forgot this before sneaking away for a vacation! Thank you for your patience!3 things: 1. Can not add the spins to "Lets get ready to Rumble". 2. Can add the spins to Blender Blast. (Which is already done, few spins less but more value)3. Feedback of the location of the button has been sent forward as well, hopefully we can just remove it from there completely. :)Could you open the game and confirm the spins are there? @Messwithme, did you receive an email from our CS? This will happen with promotions more often if your account is not in your native currency. We can not sort it out one by one every time via Community. Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Sparrow473 Posted September 22, 2020 Author Share Posted September 22, 2020 Hi @ReCorpH,I hope your vacation went well, and you are ready some annoying costumer! :)Thanks for your action, but I opened Blender Blast from poker client, and no free spins are there, so something went wrong. Link to comment Share on other sites More sharing options...
Messwithme Posted September 23, 2020 Share Posted September 23, 2020 1.I dont have any spins on blender bast either. 2.I didnt got any email, i did have a talk with chat support twice i think in the last 3 months but its extremly annoiyng and takes a lot of time to explain the problem,its like taking a random guy from the street and ask him to sort this out. Chat agents are verry often totally clueless about everything regarding gambling.Last time when i brought this issue regarding my curency the agent told me that the majority of romanians have their account in RON and thats it.There must be a decent number of people that use euro as curency, i see a few here on community. I supose all of us have the same issues regarding promotions and offers that are in RON.And you said that you can not sort it out one by one everytime via community same thing you hear from the chat agents. So it can't be sort it out manually and you can't do any improvements to make it work automatically. What is to be done then? @ReCorpH Link to comment Share on other sites More sharing options...
FunckyFish Posted September 23, 2020 Share Posted September 23, 2020 @Messwithme You can close your account and open a new one in RON. I did this 6 months ago. Link to comment Share on other sites More sharing options...
Jami-Unibet Posted September 23, 2020 Share Posted September 23, 2020 @Messwithme there should be an email from our CS sent to you, atleast that's what the note says. Did you check you spam folder? Let me know if it's not there and I'll have them re-send it. The only viable option is to create an account in your native currency, as we can't guarantee that the promotions work when you have your account in EUR. @Sparrow473 please open the game from the Main Site and it should work. :) Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Sparrow473 Posted September 23, 2020 Author Share Posted September 23, 2020 @ReCorpH:Where should it be? Link to comment Share on other sites More sharing options...
Jami-Unibet Posted September 23, 2020 Share Posted September 23, 2020 Nothing there when you opened the game? Hmmh, could you check from Bingo side as that same slot is there as a minigame. Maybe there was a mistake and it was credited there instead. Sorry for the hassle @Sparrow473. Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Sparrow473 Posted September 23, 2020 Author Share Posted September 23, 2020 Damn, at least I hope it has worth. 🤣Thanks @ReCorpH. Link to comment Share on other sites More sharing options...
Jami-Unibet Posted September 23, 2020 Share Posted September 23, 2020 Sorry @Sparrow473, that was not the intention. They were supposed to be on the normal version.. :D Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Sparrow473 Posted September 23, 2020 Author Share Posted September 23, 2020 Wow, cool, totally worth to wait and be nerveous. I was shocked, so I forgot to make a screenshot about the enormous 120HUF (33cent) win. 🤣Shame on me. I am so sorry for the trouble that I casued. I promise that next time I will skip these spins intentionally! :haha:EDIT: Of course I thank you for your efforts, @ReCorpH . 1 Link to comment Share on other sites More sharing options...
Messwithme Posted September 23, 2020 Share Posted September 23, 2020 No e-mail, last one that i have is from 5 aug,i supose you don't reffer to this one or do you? Link to comment Share on other sites More sharing options...
Messwithme Posted September 23, 2020 Share Posted September 23, 2020 @ReCorpH Link to comment Share on other sites More sharing options...
Jami-Unibet Posted September 23, 2020 Share Posted September 23, 2020 No @Messwithme, not that one. I will ask them to resend. :) Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Messwithme Posted September 23, 2020 Share Posted September 23, 2020 What about the spins from the poker mission?Can you credit those manually? Link to comment Share on other sites More sharing options...
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