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winnings held ransom


cjcook
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I need some help please, this matter is causing me massive emotional stress and financial problems, I was already verified and have made multiple deposits and withdrawls over a long period of time. On the 3/6/20 it was my lucky day and when i had finished playing i made a withdrawal as usual but this time it was for £4800.10 but it did not get processed and i was asked to re verify my account, I thought this was a bit strange considering the gambling commission clearly states "If you have asked to withdraw funds from your account, the company must not demand that you provide additional information as a condition of releasing those funds, if they could have reasonably asked for that information earlier.".  But i thought i will send them anyway to speed the process up but they were rejected. I raised the issue with a manager that it was unfair that my withdrawal has not been procesed and will not be without the documents but i am still allowed to deposit, play and take part in the offers been given to me. The manager replied saying its all ok and i am still allowed deposit and play, then amazingly the next day my account was frozen and my withdrawal reversed. I have complied with the multiple requests and sent multiple proofs of address holding them specifically with my index finger and thumb as instructed along with my ID and nothing seems to suffice, i sent a picture of my bankstatement that has been rejected, i sent a picture of my gas and electric bill that has also been rejected and also a picture of my GOVERNMENT issued licence that is also apparently not sufficient. In total i have sent enough documents to get a loan if i wanted... I explained to the manager that i have no alternative proof of address other than the three already provided what can i do? The reply was the money will remain in the account until we have further documents that they know it is impossible for me to provide because i have explained i have no alternative. I feel like i have been trapped into a situation that is impossible to resolve at the moment without taking legal action.  Can anyone help please? 

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No, sorry. I only have my bank stuff, my gas and electric bill and my driving licence as i explained to the manager. I appreciate that verification requests are there for a reason but i could litterally get a loan with the documents i have provided so far. I have sent in a picture of my bank letter, a pic of my utility bill holding it specifically as instructed, you have a picture of my goverment issued driving licence which also comes through the post while holding it,  and none of that has been sufficient. I have already mentioned i dont get any other post and even offered to send a bank PDF straight to you but will not accept. would you like a selfie of me holding my bank card because that also came through the post? Can i also ask why you dissmiss the gambling commission rules about holding my winnings ransom? 

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