Poker table disconnections for a small time frame.

[mastah4]

It is a relatively small issue but happens regularly. Like maybe twice per evening, not a menace either. 

So while playing poker I get the disconnected message on the client. And when I switch to browser to check my connection webpages load normally. And then some seconds later the poker client gains connection again. Usually if I'min a pot with money invested I get the connection back in time to act. But preflop hands get folded (I assume the time protection for disconnection is shorter if you have no money invested in the pot. 

I also see in tournaments that other players sometimes disconnect and then get back in time for the next action. So the issue might be widespread, or then they just have actual internet connection problems. I imagine the issue might either be on your side or then I lose connection for a very small amount of time due to my connection and the reconnection/handshaking time is just slower than on browser. But because my browser works while the unibet pöker client claims to be disconnected the problem isn't purely on my end. I know that my connection works while the disconnection continues but I don't know if my connection works when the problem starts (because I don't test the connection unless I get the error message). It is relatively harmless so I haven't filed a bug report before but it is persistent and happens on a regular basis. 


@Stubbe-Unibet 

[Stubbe-Unibet]

@mastah4 can you send me your log file? Would also be interesting if you could ping 8.8.8.8 while playing. If there are high ping responses or packet loss, when you experience the connection issues, it'll be an issue on your end, and there's really nothing I can do. 

To ping the google dns (8.8.8.8), open command prompt, type "ping -t 8.8.8.8". Hold ctrl and hit c, when you want it to stop, or just close the application.,

[Stubbe-Unibet]

I did really extensive testing of the clients reconnect capability and connection loss as well. Everything seems to be working alright. There's possibly room for some tiny improvements with the reconnect, but the client generally seems to perform similarly to all other poker clients.