skyforthewin Posted April 17, 2020 Share Posted April 17, 2020 I bought into 100 r. Then was dsconected almost stright away when i got back In i was blinded out. Not got any update/email prety poor if ask me. I do expect better customer service then having to chat on a public forum. Please update asap i dont wont to have to chase for refrunds every time sites goes down would stop me playing on unibet if that is the case. 1 Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 17, 2020 Share Posted April 17, 2020 @skyforthewin, https://www.unibetcommunity.com/t5/General-Poker/poker-server-not-working/m-p/323024#M47611 We aim to have everything solved within 48 hours of the issue occurring. Everything will be handled according to the T&C and there should be no need for chasing any refunds :) 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
jayc3 Posted April 17, 2020 Share Posted April 17, 2020 morning, i played in a private poker tournament on wednesday (red wine wednesday at 20.30 £2.50 buy in), we lost connection and im the only one to not have a full refund. i know its not a large amount of money but all the other players have received refunds. any more details you need please just let me know....thanks jason 1 Link to comment Share on other sites More sharing options...
skyforthewin Posted April 17, 2020 Author Share Posted April 17, 2020 Been 48 hours still no refund guess all the staff are out enjorying that friday night ohh wait. update ASAP. Link to comment Share on other sites More sharing options...
OliD Posted April 17, 2020 Share Posted April 17, 2020 Still awaiting refund for $1 sat for UK Tour on 15.4.20, got disconnected in initial down at 9pmawaiting refund for being blinded out of the money at 1.30pm €1 UK Tour sat id 18141989also awaiting refund for €5 leaderboard deepstack I'd 17977584 that I couldn't play due disco 17.4.20casino games also played Jack Beanstalk when intermittent disco crashed me out of bonus game Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 17, 2020 Share Posted April 17, 2020 Locking thread. Please see https://www.unibetcommunity.com/t5/General-Poker/Technical-poker-issue-on-the-15th-of-April-2020-and-continuing/m-p/323492 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
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